
Call Center Executive
18 hours ago
Job Summary:
We are looking for a dedicated and customer-focused Call Center Executive to manage patient inquiries, appointment scheduling, and service-related calls efficiently. The ideal candidate will serve as the first point of contact, ensuring courteous and prompt communication with patients and visitors.
Key Responsibilities:
- Handle inbound and outbound calls related to appointments, doctor availability, and hospital services.
- Maintain accurate records of calls and update patient information in the system.
- Coordinate with OPD, billing, and other departments for smooth patient service.
- Resolve patient queries promptly and escalate unresolved issues to the appropriate department.
- Ensure professional etiquette and empathy while handling all communications.
- Support the front office and helpdesk operations as needed.
Qualifications & Requirements:
- Education: Any Graduate (preferably with a background in Healthcare, Business, or Communication).
- Experience: 13 years of experience in a hospital call center or customer service role.
Skills:
Excellent communication in English, Telugu, and Hindi (as applicable).
- Good computer literacy (MS Office, Hospital Management System).
- Ability to multitask and work under pressure.
- Pleasant and patient-friendly demeanor.
Interested Candidates can whatsapp their resume &
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