Call Center Executive

7 hours ago

Hyderabad, Telangana, India Venkateshwara Ortho Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

We are looking for a dedicated and customer-focused Call Center Executive to manage patient inquiries, appointment scheduling, and service-related calls efficiently. The ideal candidate will serve as the first point of contact, ensuring courteous and prompt communication with patients and visitors.

Key Responsibilities:

  • Handle inbound and outbound calls related to appointments, doctor availability, and hospital services.
  • Maintain accurate records of calls and update patient information in the system.
  • Coordinate with OPD, billing, and other departments for smooth patient service.
  • Resolve patient queries promptly and escalate unresolved issues to the appropriate department.
  • Ensure professional etiquette and empathy while handling all communications.
  • Support the front office and helpdesk operations as needed.

Qualifications & Requirements:

  • Education: Any Graduate (preferably with a background in Healthcare, Business, or Communication).
  • Experience: 13 years of experience in a hospital call center or customer service role.

  • Skills:

  • Excellent communication in English, Telugu, and Hindi (as applicable).

  • Good computer literacy (MS Office, Hospital Management System).
  • Ability to multitask and work under pressure.
  • Pleasant and patient-friendly demeanor.

Interested Candidates can whatsapp their resume &

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