Call Center

Immediate Hiring for Call Center-TL

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Job Title: Call Center-TL (4+ Years Experience)

Location: [JNTU, Hyderabad]

Job Type: Full-time

Experience Required: 4+ years

The Call Center Outbound Sales Process Team Lead will manage and oversee the operations of the outbound sales team within the healthcare industry. The role involves ensuring that sales processes are followed efficiently, setting goals for team performance, providing coaching and support, and driving results for business growth. The ideal candidate will possess strong leadership abilities, in-depth knowledge of the healthcare industry, and a proven track record in outbound sales and customer engagement.

Key Responsibilities:

Team Leadership & Management:

Supervise and lead a team of outbound sales agents to meet or exceed sales targets.

Provide daily coaching, training, and support to ensure optimal performance and adherence to sales processes.

Monitor individual and team performance, offering feedback and actionable insights.

Foster a positive, high-energy, and results-driven team environment.

Conduct regular one-on-one meetings with team members to discuss performance, goals, and development opportunities.

Sales Process Optimization:

Ensure outbound sales agents adhere to established sales processes, scripts, and guidelines.

Identify opportunities to optimize sales processes, improve team productivity, and enhance customer engagement.

Collaborate with senior leadership to implement best practices and improve sales strategies.

Oversee lead generation efforts and pipeline management to drive revenue.

Performance Monitoring & Reporting:

Track and report on key performance metrics, including sales conversion rates, call volume, customer satisfaction, and agent productivity.

Provide regular performance reports to senior management, highlighting achievements and areas for improvement.

Analyze sales data to identify trends, challenges, and areas for improvement in sales strategies.

Customer Relationship Management:

Ensure that the outbound sales team is effectively engaging with healthcare clients and prospects in a professional and ethical manner.

Address customer concerns or complaints that may arise from outbound sales efforts, ensuring high levels of customer satisfaction.

Build and maintain strong customer relationships to foster long-term loyalty and business retention.

Compliance & Regulatory Adherence:

Ensure that outbound sales activities comply with all relevant industry regulations, including healthcare-specific laws and guidelines.

Stay updated on changes in healthcare regulations and incorporate them into sales processes as needed.

Collaboration with Cross-Functional Teams:

Work closely with other departments such as marketing, operations, and product teams to align sales efforts with company goals.

Provide input and feedback to help improve product offerings and customer outreach.

Training & Development:

Lead ongoing training initiatives to ensure team members are knowledgeable about the latest healthcare products, services, and market trends.

Identify skill gaps and coordinate additional training or coaching to address specific needs.

Qualifications:

Minimum of 3 Above years of experience in outbound/inbound sales, preferably within the healthcare industry.

Proven leadership experience in managing a sales team, with a strong understanding of sales metrics and KPIs.

Excellent communication, interpersonal, and coaching skills.

In-depth knowledge of healthcare products, services, and regulations is highly preferred

Interested Individual can share your Resume to What's App)

Regards

Praveen HR

Obex Healthcare PVT Ltd

Job Type: Full-time

Pay: ₹300, ₹400,000.00 per year

Experience:

• Call center-Team Lead: 4 years (Preferred)
• Leadership: 3 years (Preferred)
• sales Process: 1 year (Preferred)