Call Center Trainer

5 days ago


Hyderabad, Telangana, India Star Fertility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Position Summary:

We are seeking a Healthcare Sales Call Center Trainer to lead training initiatives for our customer care executives at Ferty 9. This role focuses on enhancing customer acquisition, brand awareness, and engagement in the healthcare and fertility sectors.

As Telangana and Andhra Pradeshs largest Fertility Brand, you'll be shaping the general perception of patients regarding our role in the Fertility Industry where credibility and patient sensitivity are paramount. We are leaders in technology and process investments with global scientific leaders from Europe

Key Responsibilities:

Design and deliver training for new and existing agents on product knowledge, sales techniques, and CRM tools.

Facilitate onboarding and ongoing learning to boost sales performance.

Assess training effectiveness through various evaluations.

Collaborate with teams to identify knowledge gaps and create targeted training.

Update training materials and provide ongoing coaching and support.

Use performance metrics to tailor coaching sessions.

Maintain training documentation for compliance.

Preferred candidate profile

Qualifications:

Bachelor's degree in Business, Healthcare Administration, or related field.

2+ years in healthcare sales or call center sales, plus 2+ years as a trainer or team lead.

Experience in a regulated healthcare environment.

Skills:

Strong knowledge of healthcare sales processes.

Excellent communication and presentation skills.

Understanding of HIPAA regulations and proficiency with CRM software.

Strong organizational and time management skills.

Preferred:

English and Telugu required; Hindi is advantageous.


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