Online Reputation Manager L-1
5 days ago
Job Title: Online Reputation Manager (Social Media Engagement)
Location: Kaikondrahalli, Bangalore
Position Type: Fulltime
Salary Range: CTC of 4,56,072 LPA (2,76,072 lacs fixed lacs variable, few employees are able to earn even 25,000 as monthly variable)
About Us:
is the world's largest C2C online real estate marketplace, with 8.5 million customers and a 10x growth in the past year. Backed by $151 million in funding from investors like General Atlantic, Tiger Global, and SAIF Partners, it is headquartered in Bangalore and employs over 4,000 people.
Online Reputation Management - Role and Responsibilities:
- Manage daily interactions and respond to customer comments, queries, and DMs on platforms like Facebook, LinkedIn, Twitter, Instagram, and Google.
- Proactively call customers for feedback and identify areas for improvement.
- Coordinate with internal teams to resolve complaints promptly and ensure customer satisfaction.
- Track and report on complaints and company ratings across social media.
- Build and engage a positive online community of clients, prospects, and influencers.
Other Requirements :
- Fluent in English (verbal and written)
- BBA / MBA Candidates only Eligible. (Freshers ONLY)
- Strong analytical and problem-solving skills.
- Patient, empathetic, and courteous, especially in high call volume settings.
- Capable of handling and resolving customer queries effectively.
- Proficient with social media platforms.
- Basic knowledge of Excel/Google Sheets.
- Typing skills is mandatory.
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