Online Reputation Manager

7 days ago

Bengaluru, Karnataka, India NoBroker Full time ₹ 4,56,072 - ₹ 27,60,720 per year

Job Title: Online Reputation Manager (Social Media Engagement)

Location: Kaikondrahalli, Bangalore

Position Type: Fulltime

Salary Range: CTC of 4,56,072 LPA (2,76,072 lacs fixed lacs variable, few employees are able to earn even 25,000 as monthly variable)

About Us:

is the world's largest C2C online real estate marketplace, with 8.5 million customers and a 10x growth in the past year. Backed by $151 million in funding from investors like General Atlantic, Tiger Global, and SAIF Partners, it is headquartered in Bangalore and employs over 4,000 people.

Online Reputation Management - Role and Responsibilities:

  • Manage daily interactions and respond to customer comments, queries, and DMs on platforms like Facebook, LinkedIn, Twitter, Instagram, and Google.
  • Proactively call customers for feedback and identify areas for improvement.
  • Coordinate with internal teams to resolve complaints promptly and ensure customer satisfaction.
  • Track and report on complaints and company ratings across social media.
  • Build and engage a positive online community of clients, prospects, and influencers.

Other Requirements :

  • Fluent in English (verbal and written)
  • BBA / MBA Candidates only Eligible. (Freshers ONLY)
  • Strong analytical and problem-solving skills.
  • Patient, empathetic, and courteous, especially in high call volume settings.
  • Capable of handling and resolving customer queries effectively.
  • Proficient with social media platforms.
  • Basic knowledge of Excel/Google Sheets.
  • Typing skills is mandatory.

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