Online Reputation Management"
7 days ago
- Monitor and manage brand mentions, reviews, and feedback across social media, review sites, and search engines
- Respond to comments, messages, and reviews in a professional, timely, and brand-aligned manner
- Actively participate in social media engagement to build positive sentiment around the brand
- Coordinate with internal teams (social media, content, customer service) to address concerns or queries
- Manage crisis communication and escalate issues when necessary
- Track, analyze, and report online sentiment and feedback trends (Social Listening)
- Dislike or downvote negative/unfair reviews, where applicable
- Focus on increasing positive visibility and brand advocacy across platforms
- Work on Google My Business (GMB) and assist in maintaining up-to-date, optimized profiles
Skills: customer service,crisis management,response management,social listening
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Online Reputation Manager
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