Online Reputation Manager
15 hours ago
Company Description
, India's first Proptech unicorn, is changing the real estate landscape by connecting property owners and tenants/buyers directly, eliminating intermediaries. Founded in 2014 by IIT and IIM alumni, the platform serves over 30 lakh customers monthly across major cities like Bengaluru, Mumbai, and Delhi-NCR. With $366 million raised from prominent investors including Google and General Atlantic, NoBroker delivers a range of services such as online rental agreements, home services, and society management software. Driven by technology and a brokerage-free model, the NoBroker team empowers individuals with transparent and efficient property solutions. The company operates with a meritocratic culture offering immense growth and career opportunities.
Role Description
This is a full-time, on-site role based in Bengaluru for an Online Reputation Manager. The primary responsibilities include monitoring the company's online presence across platforms, responding to customer feedback, and ensuring brand consistency in all communications. The role requires handling queries on social media, reviews, and forums, while bridging gaps between customers and internal teams to enhance satisfaction. The Online Reputation Manager will play a key role in maintaining a positive public perception and fostering trust in the brand.
Qualifications
- Strong communication and customer service skills
- Knowledge of e-commerce platforms and related processes
- Experience in sales and the ability to influence customer decision-making
- Understanding of web analytics tools to assess online presence and performance
- Ability to manage time effectively and prioritize tasks
- Proficiency in handling online review platforms and social media
- A Bachelor's degree in Marketing, Business, or a related field is a plus
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