Operation Head

1 week ago

Remote, India Zik digital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Location: Mumbai - Hybrid

Employment Type: Full-Time

Reports To: Founder / CEO

Experience Required: 5+ years in operations, preferably in a digital/creative/marketing agency

Role Summary:

The Head of Operations will oversee the agency's daily functions, drive operational efficiency, implement scalable processes, and support department heads in achieving their KPIs. This role bridges strategy and execution, ensuring the agency runs like a well-oiled machine.

Key Responsibilities:

  • Operational Leadership:
  • Oversee and improve daily operations across departments (Creative, Marketing, Development, Client Servicing, etc.).
  • Identify bottlenecks and implement solutions to streamline workflows and delivery timelines.
  • Team & Resource Management:
  • Work with team leads to allocate resources optimally across projects.
  • Ensure hiring plans align with business growth; assist in recruiting and onboarding processes.
  • Process & Systems Implementation:
  • Build and implement SOPs, dashboards, project management systems (like Asana, Trello, ClickUp, etc.).
  • Monitor internal tools, track team productivity, and identify process gaps.
  • Project Delivery Oversight:
  • Maintain visibility into project timelines, budgets, and quality standards.
  • Troubleshoot delivery risks and proactively manage client satisfaction.
  • Financial & Performance Monitoring:
  • Collaborate with finance to forecast revenues, track billing efficiency, and manage operational budgets.
  • Drive profitability by improving utilization, reducing wastage, and optimizing cost structures.
  • Cross-functional Collaboration:
  • Act as the right hand to the CEO/founder to translate vision into actionable plans.
  • Work closely with Sales & Account Management to ensure seamless handoffs and delivery.

Key Requirements:

  • Proven experience in an operations or delivery role at a digital/creative/advertising/tech agency.
  • Strong leadership, organizational, and people management skills.
  • Experience managing cross-functional teams and project lifecycles.
  • Proficient in project management tools and agency workflows.
  • Excellent problem-solving and process-optimization abilities.
  • Data-driven approach to decision-making and performance monitoring.

Nice to Have:

  • Experience scaling operations in a high-growth startup or agency environment.
  • Familiarity with Agile/Scrum methodologies.
  • Exposure to P&L and financial reporting is a plus.

What We Offer:

  • Opportunity to shape and scale operations in a growing agency.
  • A collaborative and fast-paced environment.
  • Competitive compensation & performance bonuses.
  • Hybrid/remote working flexibility.

Job Type: Permanent

Work Location: Remote

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