CRM Executive or Senior Executive Handover

7 days ago

Hyderabad, Telangana, India Rajapushpa Properties Full time ₹ 9,00,000 - ₹ 12,00,000 per year

CRM Executive Handover & Collections (Real Estate / Construction)

Job Description:

We are looking to hire well-groomed, obedient, and customer-focused professionals for our CRM team. The ideal candidate must be a B.Tech graduate with experience in the Real Estate or Construction industry. These roles are crucial in ensuring a smooth handover process and timely customer collections.

Open Positions:

  1. CRM Handover Executive
  2. CRM Collections Executive

Roles & Responsibilities:

CRM – Handover Executive:

  • Coordinate with internal teams to ensure units are ready for handover.
  • Schedule and manage the possession process with customers.
  • Perform snag checks and quality verification before handover.
  • Maintain documentation for possession and handover kits.
  • Address customer queries during the handover process.
  • Ensure high levels of customer satisfaction and timely closures.

CRM – Collections Executive:

  • Coordinate with customers for timely payments as per schedule.
  • Send reminders via calls, emails, and WhatsApp for due payments.
  • Maintain accurate collection trackers and CRM data.
  • Work with the accounts team for ledger updates and payment reconciliation.
  • Resolve basic billing or payment-related queries.
  • Ensure a professional and polite tone while communicating with clients.

Desired Candidate Profile:

  • Education: B.Tech (Civil / Construction / related field) – Mandatory
  • Experience: 1–4 years in CRM / Handover / Collections in Real Estate or Construction industry
  • Strong communication skills – English, Hindi (regional language is a plus)
  • Presentable appearance and professional behavior
  • Good follow-up and coordination skills
  • Proficient in MS Office (especially Excel)
  • Experience with CRM software

Employment Type:

Full Time

Job Location:

Rajapushpa Summit, Nanakaramguda

Salary:

As per industry standards

Number of Openings:

2 (1 for Handover, 1 for Collections)

Department:

Customer Success, Service & Operations

Role Category:

After Sales Service / Customer Service

Role:

Customer Service Executive / CRM Executive

Key Skills:

CRM, Handover Coordination, Customer Possession, Real Estate CRM, Collections Follow-Up, Payment Reminders, Client Communication, B.Tech Civil, Site Coordination, MS Excel, Obedient, Presentable, Customer Relationship Management, After Sales, Construction CRM, Documentation, WhatsApp Communication.

How to Apply:

Interested candidates can apply via Naukri or share their updated resume directly

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