
CRM Executive or Senior Executive Handover
6 days ago
CRM Executive Handover & Collections (Real Estate / Construction)
Job Description:
We are looking to hire well-groomed, obedient, and customer-focused professionals for our CRM team. The ideal candidate must be a B.Tech graduate with experience in the Real Estate or Construction industry. These roles are crucial in ensuring a smooth handover process and timely customer collections.
Open Positions:
- CRM Handover Executive
- CRM Collections Executive
Roles & Responsibilities:
CRM – Handover Executive:
- Coordinate with internal teams to ensure units are ready for handover.
- Schedule and manage the possession process with customers.
- Perform snag checks and quality verification before handover.
- Maintain documentation for possession and handover kits.
- Address customer queries during the handover process.
- Ensure high levels of customer satisfaction and timely closures.
CRM – Collections Executive:
- Coordinate with customers for timely payments as per schedule.
- Send reminders via calls, emails, and WhatsApp for due payments.
- Maintain accurate collection trackers and CRM data.
- Work with the accounts team for ledger updates and payment reconciliation.
- Resolve basic billing or payment-related queries.
- Ensure a professional and polite tone while communicating with clients.
Desired Candidate Profile:
- Education: B.Tech (Civil / Construction / related field) – Mandatory
- Experience: 1–4 years in CRM / Handover / Collections in Real Estate or Construction industry
- Strong communication skills – English, Hindi (regional language is a plus)
- Presentable appearance and professional behavior
- Good follow-up and coordination skills
- Proficient in MS Office (especially Excel)
- Experience with CRM software
Employment Type:
Full Time
Job Location:
Rajapushpa Summit, Nanakaramguda
Salary:
As per industry standards
Number of Openings:
2 (1 for Handover, 1 for Collections)
Department:
Customer Success, Service & Operations
Role Category:
After Sales Service / Customer Service
Role:
Customer Service Executive / CRM Executive
Key Skills:
CRM, Handover Coordination, Customer Possession, Real Estate CRM, Collections Follow-Up, Payment Reminders, Client Communication, B.Tech Civil, Site Coordination, MS Excel, Obedient, Presentable, Customer Relationship Management, After Sales, Construction CRM, Documentation, WhatsApp Communication.
How to Apply:
Interested candidates can apply via Naukri or share their updated resume directly
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