Crm Executive

24 hours ago

Hyderabad, Telangana, India Vamiqa Lab Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

A CRM Executive (Customer Relationship Management Executive) plays a vital role in managing a company's interactions with current and potential customers. Here's a breakdown of what the role typically involves:

Key Responsibilities

  • Customer Data Management: Maintain and update customer databases to ensure accuracy and completeness.
  • Campaign Execution: Assist in planning and executing CRM campaigns (email, SMS, loyalty programs).
  • Customer Segmentation: Analyze customer data to segment audiences for targeted marketing.
  • Customer Support Coordination: Collaborate with support teams to resolve customer issues and improve satisfaction.
  • Reporting & Analysis: Generate reports on customer behavior, campaign performance, and retention metrics.
  • CRM Software Management: Use tools like Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics to manage customer interactions.

Skills Required

  • Technical Proficiency: Familiarity with CRM platforms and Excel/data tools.
  • Communication Skills: Strong written and verbal communication for customer interaction and internal coordination.
  • Analytical Thinking: Ability to interpret data and derive actionable insights.
  • Attention to Detail: Ensuring data accuracy and campaign precision.
  • Team Collaboration: Work closely with marketing, sales, and support teams.

Typical Qualifications

  • Bachelors degree in Marketing, Business Administration, or a related field.
  • Certifications in CRM tools (e.g., Salesforce Certified Administrator) are a plus.

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