CRM Executive

2 days ago

Hyderabad, Telangana, India Lakshmi Infra Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Title: CRM Executive (male)

Experience Required: 3+ Years

Location: Lakshmi Infra Corporate Office, Kondapur, Hyderabad

Industry: Real Estate

Employment Type: Full-time

Job Summary:

We are seeking a proactive and customer-focused CRM Executive to join our dynamic team. The ideal candidate will be responsible for handling post-sales activities, customer documentation, loan liaisoning, and coordination with internal and external stakeholders. A strong understanding of the real estate industry, customer relationship workflows, and proficiency in CRM software like In4Suite is an added advantage.

The candidate should have a proven ability to manage customer relationships with a service-oriented approach while ensuring accuracy, compliance, and timely processing of all documentation and approvals. This is a key role that bridges the customer, internal departments, and financial institutions to ensure seamless post-sales support and client satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for customers after booking, ensuring a smooth onboarding and documentation process.
  • Handle all customer interactions related to payments, agreements, project updates, and documentation follow-ups.
  • Collect and verify required documents from customers for agreements, loan approvals, and other statutory processes.
  • Liaise with banks and NBFCs for project and individual loan documentation, sanction, and disbursement coordination.
  • Ensure timely issue of demand letters, receipts, and payment reminders in alignment with project progress.
  • Maintain a well-organized documentation system for customer files, agreements, and communications.
  • Work closely with internal teamsSales, Finance, Legal, and Projects for accurate information flow and timely issue resolution.
  • Generate and update MIS reports regularly for all CRM, documentation, and loan-related activities.
  • Resolve customer queries promptly and maintain high levels of client satisfaction and trust.
  • Ensure compliance with company policies, legal frameworks (like RERA), and financial institution requirements.

Requirements:

  • Minimum of 3 years of relevant experience in Customer Relationship Management within the real estate industry.
  • Strong knowledge of real estate documentation processes, loan coordination, and post-sales support.
  • Hands-on experience with CRM tools like In4Suite is a Plus
  • Proficient in MS Office tools, especially Excel, Word, and Outlook.
  • Excellent verbal communication skills in English and Telugu/Hindi.
  • Strong interpersonal skills and the ability to handle multiple clients and stakeholders simultaneously.
  • Ability to work under pressure and meet tight deadlines while maintaining attention to detail.

Preferred Qualifications:

  • Experience dealing with reputed banks and NBFCs for real estate loan coordination.
  • Good understanding of RERA regulations, project finance documentation, and builder-buyer agreements.
  • Bachelor's degree in Business Administration, Commerce, Finance, or any related field.

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