CRM Executive

1 day ago

Hyderabad, Telangana, India Anuhar Homes Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year
  • CRM System Administration: Ensuring the CRM system's data is accurate and reliable, managing user access, and maintaining system integrity.
  • Data Management: Entering and updating customer information, sales leads, and other relevant data to build a comprehensive customer database.
  • Customer Support: Acting as a primary point of contact for customers, addressing inquiries, resolving issues, and handling complaints effectively.
  • Customer Retention: Developing and implementing strategies to retain existing customers, understanding their needs and behaviors to foster loyalty.
  • Data Analysis: Analyzing customer data and usage patterns to identify opportunities for improvement, measure customer satisfaction, and inform company strategy.
  • Cross-functional Collaboration: Working with sales, marketing, and other teams to ensure an integrated approach to the customer experience.
  • User Training: Providing training and support to other users of the CRM system to ensure efficient and effective use.
  • Reporting: Generating reports on customer interactions, campaign effectiveness, and overall customer satisfaction to leadership.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

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