Senior Executive

3 days ago

Hyderabad, Telangana, India Skandhanshi Interius Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description

Job Summary:

As a Senior Executive CRM, you will be responsible for managing and nurturing client relationships throughout the project lifecycle from lead conversion, onboarding, execution to post-project support. You will serve as a key liaison between clients, design teams, and project managers to ensure a seamless and high-quality customer experience.

Key Responsibilities:

  • Act as the primary point of contact for clients post-sales.
  • Coordinate with design, execution, and logistics teams to ensure timely project updates and delivery.
  • Maintain and update CRM systems with customer data, feedback, and communication logs.
  • Address and resolve client concerns or complaints promptly to maintain client satisfaction and retention.
  • Schedule regular follow-ups and meetings with clients to track project progress and expectations.
  • Generate client satisfaction reports and collect testimonials upon project completion.
  • Collaborate with sales and marketing to improve the customer journey and engagement.
  • Track Net Promoter Score (NPS) and other key customer satisfaction metrics.
  • Assist in process improvements to enhance the customer experience across touchpoints.
  • Upsell or cross-sell services wherever applicable.

Required Skills & Competencies:

  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in CRM tools (e.g., Zoho, Salesforce, HubSpot)
  • Ability to work under pressure and manage multiple projects
  • Empathy and customer-centric mindset
  • Knowledge of interior design workflows and customer pain points

Preferred Qualifications:

  • Graduate in Business Administration, Marketing, or related field
  • Diploma or exposure to interior design or real estate is a strong plus
  • Hands-on experience in CRM in interiors, architecture, real estate, or home improvement industries

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