Territory Service Manager
2 weeks ago
Our Story
At Blue Star Engineering and Electronics Limited, we pride ourselves on being more than just a leading provider of engineering solutions. We're a team of passionate professionals committed to innovation and exceptional customer service. Our mission is to empower our clients with the best service experiences, and we're constantly striving to exceed their expectations. As we continue to grow, we are looking for a dedicated and dynamic Territory Service Manager to join our family.
What Your Role Entails
This role is responsible for installation, commissioning, and after-sales service of Environmental Chamber products, while providing pre-sales technical support. It drives service business by achieving targets, ensuring timely payment follow-ups, and cultivating long-term relationships with high-value customers.
What You'll Do
- Installation & Commissioning :
You will ensure timely installation and commissioning of Environmental Test Chambers, troubleshoot electronic issues at the component level, and maintain calibration equipment and tools in optimal condition. - Customer Relationship & Engagement :
You will build and maintain strong customer relationships, secure AMC and spare orders, follow up on payments, and manage the customer database to drive long-term engagements. - Service & After Sales Support :
You will provide servicing, operation, and repair support, assist in product demonstrations for pre-sales, convert service enquiries into orders, and ensure compliance with NABL requirements while maintaining accurate machine records
. - Profitability :
You will focus on driving profitability through AMC, spares, and accessories sales, prepare quotations, vendor purchase orders, costing sheets, and provide monthly, quarterly, and annual service projections. - Market & Technical Knowledge :
You will stay updated on market trends, competition, and the latest technology, leveraging your knowledge to provide accurate technical support and enhance customer satisfaction.
Your success is grounded in
- Educational Background:
You should hold B.E/ Diploma Mechanical/Electrical/Electronics/Mechatronics - Experience:
A proven track record of 5-10 years in service management and a passion for Chamber machinery is essential. - Technical Acumen:
Your ability to understand technical aspects quickly will set you apart. - Problem Solver:
Strong analytical and troubleshooting skills are a must, as you'll be addressing diverse challenges. - Industry Insight:
Experience with Capital Equipment and Material Testing will be a valuable bonus. - Effective Communicator:
We need a strong negotiator and communicator who can build rapport and influence decisions
Where you'll be
This role is based in Bangalore, India and will involve handling the entire South Zone
At Blue Star, you are not just another employee; you're part of a vibrant community that values innovation, dedication, and teamwork. We believe in investing in our people and providing opportunities for professional growth and development. You'll be empowered to take ownership of your role and make a difference in the lives of our customers and colleagues. If you're ready to take on this exciting challenge and make a real impact, we would love to hear from you
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