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Guest Relation Executive
2 weeks ago
Role & responsibilities
Guest Relations Executive Food Square (Santacruz, Mumbai)
Location: Santacruz, Mumbai
Company: Food Square
Experience: 2+ years in guest-facing.
Candidate Profile: impeccably presentable, excellent spoken and written English communication
Key Responsibilities:
Warmly welcome guests arriving at Food Square's experiential venues (e.g., caf, pasta mill, cheese corner), providing a positive, memorable first impression.
Serve as the main point of contact for guests—address inquiries, assist with seating, guide them through store formats, recommend products or experiences, and handle requests proficiently.
Collect guest feedback, communicate any concerns, and collaborate with management to resolve issues swiftly and maintain service standards.
Maintain a polished reception or greeting area, ensuring cleanliness and readiness.
Assist team members as needed—help with service during peak periods or special culinary events.
Uphold brand image and ambiance—adhering to dress code, grooming, and etiquette standards.
Desired Skills & Qualifications
Exceptional spoken and written English, with the ability to engage guests confidently and professionally.
At least 3 years of experience in front-of-house roles—guest relations, hospitality, caf service, or retail.
Outstanding interpersonal skills—friendly, approachable, and customer-centric.
Strong organizational capability and ability to multitask in a dynamic, bustling environment.
Basic familiarity with POS systems, reservation platforms, or experience working in caf/retail operations is a plus.
A sharp eye for detail and brand presence—well-groomed appearance, poised demeanor.
Preferred candidate profile
