
Guest Relation Executive
1 day ago
Role & responsibilities
- Greet and welcome visitors, clients, and vendors in AUM standards warm and professional manner.
- Manage the front desk, including answering phone calls, responding to emails, and handling inquiries.
- Maintain a clean, organized, and inviting reception desk, lounge, retail, and lobby areas.
- Schedule appointments, meetings, and manage visitor logs.
- Assist guests to suitable departments or individuals.
- Build and maintain positive relationships with guests and clients.
- Address guest queries, complaints, or special requests promptly and professionally.
- Maintain records of guest interactions and feedback.
- Ensure a seamless guest experience through proactive service and follow-up.
- Coordinate with internal departments to ensure timely service for visitors.
- Handle basic administrative tasks like data entry, filing, and document handling.
- Manage mail, courier services, and front office supplies.
- Support company events, meetings, or guest-related arrangements as required.
Preferred candidate profile
4 to 5 years of experience in a front office, receptionist, guest relations, or customer service role
Prior experience in hospitality, corporate office environments, or client-facing positions preferred.
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