Guest Relation Executive

2 days ago

Mumbai, Maharashtra, India Shapoorji Pallonji Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Should have a pleasing personality.
  • Greet guests personally and on the telephone.
  • Provide appropriate seating arrangements.
  • Ensure the quantity of menus is sufficient to cater to the number of guests.
  • Make reservation arrangements.
  • Maintain clean and organized spaces.
  • Attending walk-in customers and taking them around the property.
  • Assist them in completing all the initial paperwork.
  • Check with housekeeping and ensure that doors are clean and stain free.
  • Fixing appointments of the clients with the sales and CRM team.
  • Say a warm good-bye to the guests. Have a check with every guest to see if everything was wonderful.
  • Give them a comment card and ask them for their valuable feedback regarding the property.
  • Complete sales documentation customer wise through entire value chain right through booking stage, agreement stage, and registration & possession handover stage.
  • Preparation & compilation of sales documents like booking forms approvals, IOMs, discount notes, agreement verification & execution/signature, registration depending on the stage of project.
  • Up gradation of customer files w.r.t documents /paperwork.
  • Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action.
  • Regular updation of records for ensuring timely payments, documentation etc.
  • Filing customer wise in hard copies

Education & Experience Requirement:

  • Any Graduate with an experience between 2 to 3 years
  • knowledge and experience of relevant software applications - spreadsheets, word processing, and database management
  • Exposure in administration, dealing with visitors, guest relation
  • Should have good verbal and written communication skills

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