Guest Relation Executive

2 days ago

Mumbai, Maharashtra, India Puravankara Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title: Guest Relations Executive (GRE)- Onsite

Location: Mumbai - Andheri / Thane

Qualifications:

  • Bachelor's degree in Hospitality, Business Administration, or a related field preferred.

Experience:

  • Minimum 4 years of experience as a Guest Relations Executive or similar customer service role.

    Prior experience in real estate, property management, aviation, or hospitality sectors is preferred.

Key Responsibilities:

  • Greet and welcome all site visitors, ensuring a warm and professional first impression.
  • Provide detailed property information, including amenities and nearby facilities, to potential buyers.
  • Conduct guided site tours, highlighting project features and USPs.
  • Address and resolve customer queries or concerns efficiently to ensure a smooth experience.
  • Support customers with required documentation and ensure accuracy in all paperwork.
  • Coordinate and assist in site events, open houses, and promotional activities.
  • Capture and share customer feedback with relevant teams to enhance service delivery.
  • Build and nurture positive customer relationships to encourage referrals and repeat engagement.
  • Manage the front desk area, maintain visitor logs, and ensure a clean, organized reception environment.
  • Collaborate with Sales and Marketing teams to align customer interactions with business goals.

Reporting To:

  • Site Head

Skills & Attributes:

  • Excellent communication and interpersonal skills
  • Strong customer orientation and problem-solving ability
  • Professional demeanor and grooming
  • Proficiency in MS Office and CRM systems
  • Ability to multitask and work in a dynamic site environment

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