Guest Relation Executive

3 days ago


Mumbai, Maharashtra, India AXO Lounge & Bar Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at AXO Lounge & Bar in Andheri West, Mumbai. The ideal candidate will have 2-3 years of experience in the hospitality industry.

Roles and Responsibility

  • Manage front desk operations and ensure seamless guest check-in and check-out processes.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Coordinate with other departments to maintain high levels of customer satisfaction.
  • Develop and implement effective strategies to enhance guest relations and loyalty.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with the management team to achieve business objectives.

Job Requirements

  • Excellent communication and interpersonal skills are required to interact effectively with guests and staff.
  • Strong problem-solving skills are necessary to handle complex guest complaints and issues.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of hotel management systems and procedures is essential.
  • Strong attention to detail is needed to maintain accurate records and reports.
  • Ability to work collaboratively as part of a team to achieve common goals.


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