Guest Relations Executive

24 hours ago

Mumbai, Maharashtra, India Crest Ventures Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

As a Guest Relation Executive in the real estate industry, your primary responsibility is to provide exceptional customer service and build positive relationships with potential buyers, current residents, and other stakeholders. You will play a crucial role in enhancing the overall customer experience and promoting a positive image for the real estate company.

Location- Chembur

Job Responsibility:

· Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk in & exit the sales office.

· Filling in the walk-in forms of clients and ensuring all details of guests are taken on the guest information form.

· Handling booked clients and concerns in an efficient and timely manner. Ensure clients are attended to on time.

· Assist the sales team with all required documents and provide any support required.

· Maintain database and MIS.

· Maintain the marketing collaterals and all support documents at site.

· Regular after-sales follow-up, and handle customer grievances, complaints, and claims.

· Handling guest complaints and concerns in an efficient and timely manner.

· Coordination with housekeeping and pantry to ensure that proper hospitality services are given to the clients/visitors.

· Maintain the basic hygiene system at the site and be responsible for upkeep of the sales office for better customer experience and to ensure that the seating arrangement in the overall office premises, i.e., meeting room, conference room, etc., is maintained in proper order.

· Handling the couriers. i.e., receiving & making the courier entries & delivering them to the right person.

· Coordinating and multitasking job duties in a busy environment.

Experience:

5-6 years' experience in handling GRE responsibilities in the Real Estate industry(Must have)

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