Guest Relations Executive

1 day ago


Mumbai, Maharashtra, India Dhun Wellness Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Dhun Wellness is looking for a dynamic and customer-focused Guest Relations Executive to be the first point of contact for our clients. This role goes beyond front desk responsibilities - it combines hospitality, sales conversion, and guest experience enhancement to drive business growth.

Key Responsibilities

Welcome guests, manage check-ins/check-outs, calls, appointments & payments

Promote & upsell spa treatments, memberships, and retail products

Convert inquiries into confirmed bookings, contributing directly to revenue

Address guest queries, resolve concerns, and build lasting relationships

Maintain guest records, schedules & sales reports while supporting management

Requirements

Bachelor's in Hospitality, Business Administration, or related field (preferred)

5–7 years of guest services/front desk experience (luxury spa/hospitality preferred)

Strong sales ability with proven track record of meeting/exceeding targets

Proficiency in MS Office & Zenoti (preferred)

Polished, professional, and highly organized personality

Fluency in English & Hindi (additional languages are a plus)

What We Offer

Attractive salary package based on experience

Growth opportunities within a luxury wellness environment

Work in a serene, state-of-the-art wellness space

How to Apply

If you're a motivated professional ready to deliver exceptional guest experiences, apply now

Submit your resume & cover letter via LinkedIn.



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