Guest Relation Executive

1 week ago


Mumbai, Maharashtra, India Blabber Hospitality Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Job Summary

We are seeking a friendly and approachable Guest Relation Executive to ensure exceptional guest experiences. The successful candidate will be responsible for handling guest queries, resolving issues, and providing personalized support.

Key Responsibilities

  1. Guest Interaction:

  2. Greet and welcome guests

  3. Respond to guest queries and concerns

  4. Provide information about Restaurant services and facilities

  5. Issue Resolution:

  6. Resolve guest complaints and issues promptly

  7. Escalate complex issues to management when necessary

  8. Personalized Support:

  9. Offer tailored recommendations and assistance

  10. Ensure guest satisfaction and loyalty

  11. Communication:

  12. Collaborate with other departments to ensure seamless guest experience

  13. Communicate effectively with guests, colleagues, and management

Requirements

  1. Education: Diploma or degree in Hospitality or related field

  2. Experience: Minimum 1-2 years in guest relations or customer service

  3. Skills:

  4. Excellent communication and interpersonal skills

  5. Problem-solving and conflict resolution skills

  6. Ability to work in a fast-paced environment

Job Type: Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer



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