
Guest Relation Executive
1 day ago
Job Title: Guest Relation Executive (GRE)
Department: Retail Operations
Location: [Insert Store Location]
Reports To: Store Manager / Customer Experience Manager
Company Overview:
Tanishq, from the House of Tata, is Indias leading jewelry brand known for its integrity, design excellence, and customer-centric approach. At Tanishq, we believe in creating memorable experiences for every customer who walks through our doors.
Job Summary:
The Guest Relation Executive (GRE) is responsible for delivering a premium customer experience by offering a warm welcome, personalised service, and seamless coordination between customers and store teams. As a GRE, you will be the face of Tanishq, ensuring every guest feels valued and attended to.
Key Responsibilities:
- Greet and welcome customers in a courteous, professional, and elegant manner.
- Understand the customer's purpose of visit and direct them to appropriate sales executives.
- Maintain a customer-centric atmosphere throughout the store.
- Handle customer inquiries, feedback, or minor complaints with empathy and promptness.
- Maintain a customer walk-in register or digital check-in system.
- Offer refreshments and create a comfortable waiting experience when needed.
- Assist with appointment management, especially for high-value or repeat customers.
- Coordinate with sales, service, and back-office teams to ensure smooth customer handling.
- Promote loyalty programs, feedback surveys, and collect basic customer data for CRM.
- Support in organizing customer events, exhibitions, or festive celebrations within the store.
Skills & Competencies:
- Excellent verbal communication and interpersonal skills
- High level of grooming, etiquette, and professional appearance
- Strong customer orientation and problem-solving skills
- Ability to multitask and remain calm in a fast-paced retail environment
- Fluency in local language (additional languages are a plus)
Qualifications:
- Minimum HSC
- 12 years of experience in customer service, hospitality, or retail environment
Working Conditions:
- Full-time, including weekends and festive seasons
- Standing and interaction with walk-in customers throughout the day
-
Guest Relation Executive
4 days ago
Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,80,000 - ₹ 2,40,000 per yearJob Opening: Guest Relation Executive – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality Pvt. Ltd.Location: Mumbai – Inej Digital Executive LoungePosition: Guest Relation Executive (GRE)Experience: 1–3 yearsIndustry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer ServiceRole Overview:We are looking for...
-
Guest Relation Executive
2 days ago
Mumbai, Maharashtra, India Blabber Hospitality Full time ₹ 1,80,000 - ₹ 2,50,000 per yearJob SummaryWe are seeking a friendly and approachable Guest Relation Executive to ensure exceptional guest experiences. The successful candidate will be responsible for handling guest queries, resolving issues, and providing personalized support.Key ResponsibilitiesGuest Interaction:Greet and welcome guestsRespond to guest queries and concernsProvide...
-
Guest Relations Executive
2 weeks ago
Mumbai, Maharashtra, India Dhun Wellness Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDhun Wellness is looking for a dynamic and customer-focused Guest Relations Executive to be the first point of contact for our clients. This role goes beyond front desk responsibilities - it combines hospitality, sales conversion, and guest experience enhancement to drive business growth.Key ResponsibilitiesWelcome guests, manage check-ins/check-outs, calls,...
-
Guest Relation Executive
1 day ago
Mumbai, Maharashtra, India Locus Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesGuest Relations Executive Food Square (Santacruz, Mumbai)Location: Santacruz, MumbaiCompany: Food SquareExperience: 2+ years in guest-facing.Candidate Profile: impeccably presentable, excellent spoken and written English communicationKey Responsibilities:Warmly welcome guests arriving at Food Square's experiential venues (e.g., caf,...
-
Guest Relation Executive
22 hours ago
Mumbai, Maharashtra, India CIDCO Exhibition & Convention Centre Full time ₹ 2,50,000 - ₹ 3,50,000 per yearCompany DescriptionCIDCO Exhibition & Convention Centre is Navi Mumbai's leading destination for hosting world-class exhibitions, conventions, conferences, and more. With state-of-the-art facilities and cutting-edge technology, the centre accommodates a wide range of events, ensuring high-impact and seamless experiences.Role DescriptionThis is a full-time...
-
Guest Relation Executive
6 days ago
Mumbai, Maharashtra, India Shapoorji Pallonji Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesShould have a pleasing personality.Greet guests personally and on the telephone.Provide appropriate seating arrangements.Ensure the quantity of menus is sufficient to cater to the number of guests.Make reservation arrangements.Maintain clean and organized spaces.Attending walk-in customers and taking them around the property.Assist...
-
Guest Relation Executive
1 day ago
Mumbai, Maharashtra, India Samta Aum Foundation Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesGreet and welcome visitors, clients, and vendors in AUM standards warm and professional manner.Manage the front desk, including answering phone calls, responding to emails, and handling inquiries.Maintain a clean, organized, and inviting reception desk, lounge, retail, and lobby areas.Schedule appointments, meetings, and manage visitor...
-
Guest Relation Executive
3 days ago
Mumbai, Maharashtra, India Hella Good Hospitality Full time ₹ 4,00,000 - ₹ 12,00,000 per yearResponsibilities:* Ensure guest satisfaction through exceptional service* Coordinate housekeeping services and maintenance requests* Greet guests with warmth and efficiency* Manage guest relations from arrival to departureProvident fundFood allowance
-
Mumbai, Maharashtra, India China Gate Restaurants Full time ₹ 3,00,000 - ₹ 4,50,000 per yearResponsibilities:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests...
-
Guest Relation Executive
22 hours ago
Mumbai, Maharashtra, India Pebble Street Hospitality Full time ₹ 1,50,000 - ₹ 2,50,000 per yearPosition: HostessReporting to: Restaurant Manager.Experience: 6 months to 2 years.Key Responsibilities:Welcoming Guests: Greet guests with a warm and friendly demeanor, creating a positive first impression.Managing Reservations: Take and confirm reservations, ensuring accurate record-keeping and efficient table management.Managing Waitlists: Accurately...