Executive / Senior Executive - Guest Relations / Patient Relations
2 weeks ago
Roles and Responsibilities
Note: This will be a Rotational Shift role which includes Morning & Evening Shifts
- Handle guest complaints, grievances, and feedback in a professional manner to resolve issues promptly.
- Provide exceptional customer service by ensuring guests' needs are met and exceeded.
- Manage patient relations through effective communication, empathy, and problem-solving skills.
- Maintain accurate records of guest interactions using GRE software or similar systems.
- Collaborate with hospital staff to ensure seamless coordination between departments.
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