Executive / Senior Executive - Guest Relations / Patient Relations

2 weeks ago


Mumbai, Maharashtra, India P D Hinduja Hospital and Medical Research Centre (HNH) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

Note: This will be a Rotational Shift role which includes Morning & Evening Shifts

  • Handle guest complaints, grievances, and feedback in a professional manner to resolve issues promptly.
  • Provide exceptional customer service by ensuring guests' needs are met and exceeded.
  • Manage patient relations through effective communication, empathy, and problem-solving skills.
  • Maintain accurate records of guest interactions using GRE software or similar systems.
  • Collaborate with hospital staff to ensure seamless coordination between departments.


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