Guest Relations Officer

2 days ago

Mumbai, Maharashtra, India Aatish Trading Co Full time ₹ 1,20,000 - ₹ 2,40,000 per year

A Guest Relations Executive (GRE) is responsible for providing excellent customer service, handling guest inquiries and complaints, and ensuring a positive guest experience. Key duties include welcoming guests during check-in and check-out, managing guest records, and coordinating with various departments to address guest needs and feedback. This role requires strong communication, interpersonal, and organizational skills. Key responsibilities

  • Guest services: Welcome and bid farewell to guests, handle VIPs, and actively assist guests with their needs and inquiries.
  • Complaint and issue resolution: Efficiently handle and resolve guest complaints and concerns to ensure satisfaction.
  • Coordination: Liaise with other departments, such as housekeeping, to ensure guest rooms are ready and all requests are fulfilled.
  • Record keeping: Maintain guest records, including their likes, dislikes, and feedback, and manage necessary reports.
  • Event support: Assist with event planning and coordination as needed.

Required skills and qualifications

  • Communication and interpersonal skills: Excellent verbal and written communication skills are essential for interacting with guests and internal teams.
  • Customer service orientation: A strong focus on guest satisfaction and a friendly, proactive attitude are necessary.
  • Organizational skills: The ability to manage multiple tasks, maintain records, and coordinate with different departments is crucial.
  • Technical skills: Proficiency in computer operation and MS Office is often required, especially for record-keeping and administrative tasks.
  • Experience: A minimum of 1–2 years of experience in a similar role is often preferred, especially in the hospitality or healthcare industry.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

  • Guest Relation

    19 hours ago

    Mumbai, Maharashtra, India Narang Realty Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilities :Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office.Filling in the walk-ins forms of clients and ensuring all details of guests are taken on the guest information form.Assigning a sales manager as approved by the site head.Handling booked clients and...

  • Guest Relation Executive

    1 week ago

    Mumbai, Maharashtra, India Samta Aum Foundation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesGreet and welcome visitors, clients, and vendors in AUM standards warm and professional manner.Manage the front desk, including answering phone calls, responding to emails, and handling inquiries.Maintain a clean, organized, and inviting reception desk, lounge, retail, and lobby areas.Schedule appointments, meetings, and manage visitor...

  • Guest Relations Manager

    1 week ago

    Mumbai, Maharashtra, India Parashar Hospitality Solutions Pvt Ltd Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    Location: Khar road, MumbaiAbout the Role:We are looking for a warm, proactive, and customer-focused Guest Relation Manager to represent our fine-dine café and restaurant & bar as the face of our establishment. The role requires excellent communication skills, strong hospitality experience, and the ability to create memorable experiences for our guests.Key...

  • Guest Relation Executive

    1 week ago

    Mumbai, Maharashtra, India Ashwini Kamble Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Biitcode is currently hiring for Guest Relation Executive for our Client which is into Real Estate Industry. Plz find position details below.Contact Person: Poonam: Position: Guest Relation ExecutiveLocation: Matunga, MumbaiRequisites:Graduate in any discipline (preferably in Hospitality, Business Administration, or related fields).Background in real estate,...

  • Guest Relation Executive, Guest Relation Officer

    1 week ago

    Mumbai, Maharashtra, India China Gate Restaurants Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Responsibilities:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests...

  • Guest Relations Executive

    2 weeks ago

    Mumbai, Maharashtra, India Crest Ventures Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Guest Relation Executive in the real estate industry, your primary responsibility is to provide exceptional customer service and build positive relationships with potential buyers, current residents, and other stakeholders. You will play a crucial role in enhancing the overall customer experience and promoting a positive image for the real estate...

  • Guest Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Opening: Guest Relation Executive – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality Pvt. Ltd.Location: Mumbai – Inej Digital Executive LoungePosition: Guest Relation Executive (GRE)Experience: 1–3 yearsIndustry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer ServiceRole Overview:We are looking for...

  • Guest Relations Executive

    2 days ago

    Mumbai, Maharashtra, India Monarchy The Lounge Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Guest Relations Executive located in Mumbai. The Guest Relations Executive will be responsible for ensuring a warm, professional, and courteous welcome to all guests, addressing their needs and preferences to enhance their experience. The role involves managing guest inquiries, coordinating with other...

  • Guest Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India 3 Qubes Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter company details here.Role DescriptionThis is a full-time, on-site role located in Mumbai for a Guest Relation Executive. The Guest Relation Executive will be responsible for handling guest relations, managing reception duties, and providing excellent customer service. Daily tasks include greeting and assisting guests,...

  • Guest Relations Executive

    3 weeks ago

    Navi Mumbai, Maharashtra, India, Maharashtra Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute)Position Summary: The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...