Guest Relations Officer

5 days ago

Mumbai, Maharashtra, India Aatish Trading Co Full time ₹ 1,20,000 - ₹ 2,40,000 per year

A Guest Relations Executive (GRE) is responsible for providing excellent customer service, handling guest inquiries and complaints, and ensuring a positive guest experience. Key duties include welcoming guests during check-in and check-out, managing guest records, and coordinating with various departments to address guest needs and feedback. This role requires strong communication, interpersonal, and organizational skills. Key responsibilities

  • Guest services: Welcome and bid farewell to guests, handle VIPs, and actively assist guests with their needs and inquiries.
  • Complaint and issue resolution: Efficiently handle and resolve guest complaints and concerns to ensure satisfaction.
  • Coordination: Liaise with other departments, such as housekeeping, to ensure guest rooms are ready and all requests are fulfilled.
  • Record keeping: Maintain guest records, including their likes, dislikes, and feedback, and manage necessary reports.
  • Event support: Assist with event planning and coordination as needed.

Required skills and qualifications

  • Communication and interpersonal skills: Excellent verbal and written communication skills are essential for interacting with guests and internal teams.
  • Customer service orientation: A strong focus on guest satisfaction and a friendly, proactive attitude are necessary.
  • Organizational skills: The ability to manage multiple tasks, maintain records, and coordinate with different departments is crucial.
  • Technical skills: Proficiency in computer operation and MS Office is often required, especially for record-keeping and administrative tasks.
  • Experience: A minimum of 1–2 years of experience in a similar role is often preferred, especially in the hospitality or healthcare industry.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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