B2B Sales Manager US Market

Job Title: B2B Sales Manager US Market

Location: Hyderabad, India

Experience: 8+ years in B2B Sales (minimum 3 years selling to US clients)

Work Hours: US Business Hours (Night Shift EST/PST Time Zones)

Employment Type: Full-Time

About Vitel Global Communications

Vitel Global Communications is a leading provider of VoIP and cloud-based business communication solutions serving companies across the United States. We enable businesses to scale efficiently with secure, flexible, and cost-effective communication platforms. As we expand operations, we're hiring a B2B Sales Manager to lead sales and client retention for our US market from our Hyderabad office.

Role Overview

We are looking for a high-performing and proactive B2B Sales Manager with a deep understanding of US client expectations, strong communication skills, and experience working night shifts. In addition to driving new business, this role emphasizes client retention, escalation handling, and post-sale engagement, along with occasional client visits in Hyderabad or across India when required.

Key Responsibilities

Sales & Revenue Growth

• Develop and implement strategic B2B sales plans to achieve revenue targets in the US market.
• Engage US-based SMBs and enterprises through outbound prospecting and consultative selling.
• Promote and position Vitel Global's VoIP, UCaaS, and cloud communication solutions.

Client Retention & Relationship Management

• Maintain long-term relationships with key clients to ensure renewals, satisfaction, and loyalty.
• Identify upsell/cross-sell opportunities to increase account value.
• Respond quickly to client escalations and be available 24x7 as needed for high-priority clients.

Sales Documentation & Reporting

• Prepare and maintain sales reports, performance dashboards, and forecasts via CRM tools.
• Create and deliver presentations, proposals, and respond to RFPs/RFQs effectively.
• Share market feedback with internal teams to improve product alignment and customer satisfaction.

Collaboration & Client Engagement

• Work with pre-sales, marketing, onboarding, and support teams to deliver a seamless client experience.
• Attend client meetings and product walkthroughs, virtually or in-person when required.
• Be willing to travel within Hyderabad or across India for important client interactions, meetings, or events.

Required Qualifications & Skills

• Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
• 5–10 years of experience in B2B Sales, with 3+ years selling to US clients.
• Prior experience in VoIP, Unified Communications, SaaS, or Cloud-based tech solutions.
• Experience handling full sales cycles and post-sale account management.
• Strong written and verbal communication skills (especially for US client engagement).
• Proficiency in CRM systems (Salesforce, HubSpot, Zoho) and presentation tools.
• Experience preparing client-facing reports, decks, and RFPs/RFQs.
• Ability to work night shifts (US time zones) and handle escalations as needed.
• Willingness to travel locally or nationally when required for client meetings.

Preferred Attributes

• Client-focused mindset with a passion for customer success and retention
• Ability to multitask, prioritize, and manage time effectively
• Proactive, solution-oriented, and goal-driven approach
• Team player with strong collaboration and mentoring skills
• Familiarity with global communication technology trends

What We Offer

• Competitive base salary with performance-based incentives
• Opportunity to work directly with US enterprise clients
• High-growth role with leadership potential
• Collaborative and dynamic work environment
• Exposure to global sales strategy and technology innovation