Key Account Executive

2 weeks ago

Pune, Maharashtra, India QuestionPro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a dynamic
Key Account Executive – Higher Education US
to strengthen our relationships with universities, colleges, and research institutions. The role focuses on driving adoption, expanding engagement, and ensuring long-term success of higher education clients. You will act as a trusted advisor, helping institutions leverage QuestionPro for academic research, institutional effectiveness, student engagement, and faculty-led projects.

Key Responsibilities:

Sales & Business Development

  • Hunting new Business - reach out to more and more target customers
  • Build strong pipelines by identifying new opportunities within Higher Education.
  • Collaborate with internal teams (Product, Research Services, Customer Success) to deliver tailored solutions.
  • Handle both inbound & outbound sales

Strategic Advisory

  • Advise universities on best practices for survey research, student feedback, and academic data collection.
  • Represent QuestionPro at higher education events, conferences, and webinars.
  • Contribute to thought leadership by sharing insights, case studies, and success stories with clients.

Account Management & Growth

  • Manage and grow strategic university and higher education accounts across US.
  • Develop strong, long-term client relationships with Vice-Chancellors, Deans, Research Directors, IT leads, and academic staff.
  • Identify upsell and cross-sell opportunities (e.g., Research Edition, Communities, Audience, BI dashboards).

Client Engagement & Support

  • Act as the primary point of contact for institutional clients, ensuring smooth onboarding, adoption, and ongoing usage.
  • Partner with academic clients to understand research goals, survey requirements, and institutional processes.
  • Support clients through compliance and governance processes (e.g., GDPR, FERPA, IRB).

Desired Skills & Qualifications :

  • Bachelor's degree in Business, Marketing, Education Management, or related field (Master's preferred).
  • Previous Sales experience in international market US/EMEA is preferred
  • Min 1-2 years of experience in SAAS based roles, B2B Sales, Account Management, or Higher Education Partnerships.
  • Strong understanding of academic research workflows, institutional surveys, or SaaS/EdTech platforms.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to manage complex accounts with multiple stakeholders.
  • Familiarity with compliance frameworks (GDPR, FERPA, IRB processes) is a strong plus.
  • Self-motivated, detail-oriented, and results-driven with a consultative mindset.

What we Offer :

  • Opportunity to work with leading universities in the US and impact academic research.
  • Exposure to innovative SaaS platforms, research tools, and communities.
  • A collaborative global team with a culture of innovation and learning.
  • Competitive compensation, performance incentives, and professional growth opportunities.
  • New Learnings & Individual Growth

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