Key Account Manager

1 day ago

Pune, Maharashtra, India Motm Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are looking for a Customer-Facing Account Manager / Team Lead who can own client relationships, ensure consistent delivery excellence, and lead a small cross-functional team to drive customer success and satisfaction. The role involves frequent communication with clients, understanding their business goals, ensuring smooth execution of deliverables, and maintaining long-term partnerships.

Key Responsibilities:

  • Serve as the primary point of contact for assigned key accounts.
  • Build and maintain strong, long-term relationships with customers by understanding their needs and aligning internal resources.
  • Drive customer retention and satisfaction through proactive communication, issue resolution, and performance reviews.
  • Collaborate with internal teams (Sales, Research, Marketing, and Digital) to ensure timely and high-quality service delivery.
  • Track key account metrics such as campaign performance, lead quality, and customer feedback.
  • Conduct review meetings with customers and prepare account reports.
  • Lead and mentor a small team of 46 members to achieve performance and delivery goals.
  • Identify growth opportunities within existing accounts and upsell or cross-sell services when relevant.

Key Skills & Competencies:

(For better discoverability on job portals, embedded role keywords are included)

  • Customer Success Management
  • Key Account Management
  • Client Relationship Management
  • Sales Team Leadership
  • Customer Service Excellence
  • Account Growth and Retention
  • Stakeholder Communication
  • Team Handling & Mentoring
  • Performance Tracking & Reporting
  • Presentation & Negotiation Skills

Preferred Background:

  • Bachelors degree (preferably in Engineering, Business Administration, or related field).
  • 3–8 years of experience in customer-facing roles such as Account Manager, Customer Success Manager, Customer Service Lead, or Sales Team Lead.
  • Experience in engineering, manufacturing, B2B services, KPO, or BPO industries preferred.
  • Excellent communication skills (verbal and written) in English and Hindi.
  • Strong problem-solving, ownership mindset, and ability to multitask.

Why Join MOTM Technologies:

  • Be part of a fast-growing company redefining industrial growth consulting.
  • Work directly with decision-makers across 150+ engineering organizations.
  • Exposure to diverse industries, advanced marketing technologies, and leadership growth opportunities.
  • A transparent, process-driven environment with focus on performance, learning, and innovation.

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