Customer Support

19 hours ago

Bhopal, Madhya Pradesh, India IZI Full time ₹ 3,00,000 per year

Job Title: Customer Support & Brand Executive (Sales Focus)

Location: Bhopal

Job Summary

We are looking for a proactive and customer-focused Customer Support & Brand Executive to manage inbound and outbound calls, handle customer inquiries, drive sales conversions, and support brand initiatives. The ideal candidate should have hands-on experience with Zoho CRM for tracking leads, managing customer data, and ensuring a seamless sales process.

Key ResponsibilitiesCustomer Support & Sales

  • Handle inbound and outbound calls to manage customer inquiries, explain products/services, and convert leads into sales.
  • Follow up with leads generated through marketing campaigns and update all interactions in Zoho CRM.
  • Achieve and exceed sales conversion and lead generation targets.
  • Maintain an organized database of leads, prospects, and customer feedback in Zoho CRM.
  • Identify and pursue cross-selling and up-selling opportunities.
  • Coordinate with the sales and marketing teams to ensure a consistent brand experience across all channels.

Lead Generation & Brand Promotion

  • Execute telecalling campaigns to generate leads and re-engage dormant customers.
  • Use Zoho CRM analytics and dashboards to track performance and sales funnel progress.
  • Represent the brand positively during every customer interaction.
  • Collect and report customer insights to support marketing and branding strategies.

Job Type: Full-time

Pay: From ₹300,000.00 per year

Application Question(s):

  • Current CTC/Expected CTC
  • Notice period

Experience:

  • Customer support: 1 year (Required)

Work Location: In person

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