Customer Support Executive

23 hours ago

Bhopal, Madhya Pradesh, India Magnum Group Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with over 2000+ staff. We specialize in BPO-BPM services, Contact Centers (Voice/Non-Voice, Email, Chat, Inbound/Outbound), HRO, IT solutions, Utility & Security Management, and Operations & Maintenance. With 1200+ operational call center seats, we serve both government and private clients across various sectors such as Telecom, E-Governance, Infrastructure, and E-Commerce. Our security division deploys over 1500 trained personnel across MP, providing manpower, administration, and safety solutions. Our mission is to drive productivity and deliver measurable value for our clients.

Role Description

This is a full-time on-site role for a Customer Support Executive based in Bhopal. The Customer Support Executive will be responsible for handling customer inquiries via voice, email, and chat, ensuring high customer satisfaction. Tasks also include delivering technical support, troubleshooting issues, and providing timely online support to clients. The role requires maintaining a high standard of customer service and promptly addressing customer needs.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Experience in delivering Technical Support
  • Proficiency in Online Support
  • Excellent communication skills
  • Ability to work on-site in Bhopal
  • Prior experience in contact center operations is beneficial
  • Strong problem-solving and multitasking abilities

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