
Senior Customer Support
2 days ago
Position Overview:
- Role: Senior Customer Support
- Experience Required: 3+ years
- Work Model: Work from Office
- Location: Bhopal, Madhya Pradesh
- Industry Preference: Candidates with experience in the camera, photography, or video industry.
About the Company:
- Company Name: IZI
- Mission: To offer premium gadget features at affordable prices.
- Website:
Key Responsibilities:
- Develop and implement customer support strategies.
- Oversee multi-channel support (chat, email, voice).
- Drive lead generation and conversion strategies.
- Lead and mentor a customer support team.
- Analyze performance metrics and improve customer experience.
- Collaborate with other departments to align messaging and engagement strategies.
- Address crises and manage customer feedback for service improvements.
- Establish key performance indicators (KPIs) to assess the effectiveness of support initiatives. Analyze metrics to inform continuous improvement efforts.
- Use insights to drive improvements in support processes and overall brand experience.
- Work closely with marketing, sales, and product teams to ensure alignment in messaging and customer engagement strategies.
- Champion the IZI brand by ensuring all customer interactions reflect the company's values and commitment to customer satisfaction.
- Develop and implement crisis management strategies to effectively address and resolve customer issues, ensuring minimal disruption to service.
- Prepare regular reports on customer support performance and brand experience initiatives, presenting findings and recommendations to senior management.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or related fields.
- Proven experience in multi-channel support management and team leadership.
- Strong analytical, communication, and collaboration skills.
- Proficiency in customer support tools CRM Zoho, Zendesk, HubSpot Service Hub
Job Types: Full-time, Permanent
Pay: Up to ₹500,000.00 per year
Ability to commute/relocate:
- Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Notice Period
- Current CTC/Expected CTC
Experience:
- Inbound voice: 1 year (Required)
- Outbound voice: 1 year (Required)
- total work: 2 years (Required)
Work Location: In person
-
Blinkit-Customer support Executive
9 hours ago
Bhopal, Madhya Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 2,00,000 - ₹ 4,00,000 per yearYou can apply by joining this official whatsapp groupRole & responsibilitiesHandle inbound customer Chats in English proficiently.Provide accurate information to customers regarding their orders, deliveries, and product inquiries.Resolve customer issues and complaints efficiently and courteously.Maintain a high level of customer satisfaction through...
-
Customer Service Associate
2 days ago
Bhopal, Madhya Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,68,000 per yearWORK FROM HOME Urgent Hiring Zomato DP Voice Process Apprentice Hiring Job Details:• Company: Startek • Process: Zomato Inbound Voice Process • Type: Apprentice Hiring • Salary: Fixed 14,000/- (In-hand) Please download E- Aadhar card in your laptop/desktop it is mandatory. Joining Requirements:• Laptop with i5 / i7 / Ryzen or 6th Gen...
-
Customer Support Intern
2 days ago
Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per yearCompany DescriptionSince its inception in March 2020, Technotask Business Solutions Pvt Ltd has rapidly expanded to establish 13 centers across India, Egypt, and the UAE. With a mission to enhance customer experiences through omnichannel solutions, we've served over 20 global clients across 48 Lines of Business (LOBs). Our diverse team operates from the UK,...
-
Customer Support Executive
1 week ago
Bhopal, Madhya Pradesh, India IZI Full time ₹ 2,00,000 - ₹ 2,40,000 per yearPosition Title: Customer Support ExecutiveYears of Experience: 2+ YearsWork Model: Work From OfficeLocation: BhopalIndustry: Preference will be given to candidates with experience in the camera, photography, or video industryKey Responsibilities:Customer Experience Management: Oversee and enhance the overall customer experience across multiple touchpoints,...
-
Customer Support Associate
12 hours ago
Bhopal, Madhya Pradesh, India Sutherland Global Services Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per yearAssociate- Customer Support Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences...
-
Associate- Customer Support
1 week ago
Bhopal, Madhya Pradesh, India Sutherland Full time ₹ 2,00,000 - ₹ 2,50,000 per yearCompany Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
-
Contractual Flipkart WFH Hiring
6 hours ago
Bhopal, Madhya Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 16,700 - ₹ 18,700 per yearContract End date 25th Nov 2025Please join the channel link for interview.or text System requirements :-Candidates should have their Own laptop and wifi with below mentioned requirements-Processor : i5 or above ( i3 can not be considered)/ AMD Ryzen 5 or above (Ryzen 3 can not be considered )RAM :- 8GB And aboveGeneration : 6th and aboveWindows 10 pro and...
-
Customer Support Executive WFO
7 days ago
Bhopal, Madhya Pradesh, India 10xgrowthaccelerator Full time ₹ 2,16,000 - ₹ 2,40,000 per yearCustomer Support Excecutive (Work From Office)Process:Voice/Non-Voice (Inbound & Outbound)Shift:RotationalWorking Days: 6 days/weekWeek Off: 1 rotational offSalary:₹18,000 – ₹20,000 per monthEligibility:Only Graduate candidates (Freshers & Experienced both can apply)Roles & Responsibilities:Handle inbound and outbound calls/chats in a professional...
-
Senior Data Analyst
4 days ago
Bhopal, Madhya Pradesh, India REDLINUX TECHNOSOLUTIONS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionRedLinux IT Consultancy, headquartered in Indore, Madhya Pradesh, excels in delivering custom IT services and consulting. We specialize in DevOps, Data Engineering, and full-stack development, focusing on key modern technologies to drive digital transformation and innovation for our corporate clients. Our team crafts scalable applications...
-
Network Support Engineer
3 weeks ago
Bhopal, Madhya Pradesh, India Intertec Systems Full timeJob Title : Technical Support Engineer NOCJob Purpose : - Monitor Infra/App alerts in ME Monitoring tools.- Monitor Mail alerts.- Log incidents and run bridge calls.- Run EOD jobs for the Bank.Qualification : Any degree.Certification : ITIL Foundation, AZ-900, MCSE, CCNA.Experience : Total 3-5 years of experience in Infrastructure Monitoring and L1...