Customer Support Executive

11 hours ago

Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time

Company Description

Technotask Business Solutions Pvt Ltd, established in March 2020, is committed to transforming customer experiences through innovative, omnichannel solutions. With 13 centers across India, Egypt, and the UAE, and a diverse team in the UK, USA, KSA, and Columbia, Technotask has serviced over 20 global clients across various industries. The company has grown by 400% within two years, offering comprehensive services from voice, email, and chat support to technical solutions like chatbot and robotic process automation. Technotask partners with esteemed clients like Meesho, FloBiz, and Swiggy, driving business excellence worldwide.

Role Description

This is a full-time, on-site role for a Customer Support Executive, located in Bhopal. The Customer Support Executive will be responsible for providing excellent customer support through various channels, addressing customer issues, ensuring customer satisfaction, and delivering technical support when needed. Day-to-day tasks will include responding to customer inquiries, resolving issues in a timely manner, maintaining records of customer interactions, and collaborating with other teams to improve the overall customer experience.

Qualifications

  • Customer Support and Customer Service skills
  • Customer Satisfaction and Online Support skills
  • Technical Support skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work effectively in a team environment
  • Prior experience in a customer service role is a plus
  • Bachelor's degree or equivalent experience in a relevant field

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