Fintech Customer Support

1 day ago

Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time

Company Description

Technotask Business Solutions Pvt Ltd is a rapidly growing company that delivers exceptional value to clients through innovative omnichannel solutions aimed at enhancing customer experiences and driving business excellence. Founded in March 2020, Technotask has expanded to 13 centers across India, Egypt, and the UAE, serving over 20 global clients across 48 Lines of Business with an impressive growth rate of 400%. The company operates across diverse industries, including FinTech, E-Commerce, Edu-Tech, Health-Tech, and more, partnering with prominent organizations like Meesho and Swiggy. With a comprehensive portfolio of services that includes voice, email, and chat support, quality audits, logistics support, and robotic process automation, Technotask offers global expertise and innovative solutions.

Role Description

This is a full-time, on-site Fintech Customer Support role based in Bhopal. The role involves providing excellent customer support services, resolving customer queries, and ensuring high levels of customer satisfaction. Responsibilities include addressing customer issues via various channels, performing technical support, analyzing and resolving concerns efficiently, and maintaining a professional demeanor in client interactions. The role also requires close collaboration with internal teams to ensure seamless service delivery.

Qualifications

  • Strong Customer Support and Customer Satisfaction skills
  • Excellent Interpersonal Skills for effective communication and relationship building
  • Proficiency in Technical Support to resolve complex issues efficiently
  • Sharp Analytical Skills to interpret data and provide tailored solutions
  • Ability to work in a fast-paced, on-site environment
  • Prior experience in customer service or related roles, preferably in the FinTech sector
  • Strong problem-solving abilities and attention to detail

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