Customer Support Specialist

2 days ago

Bhopal, Madhya Pradesh, India IZI Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

We're IZI, the pioneering Indian consumer tech brand crafting the ultimate one-stop solution for all your tech needs, combining Next-gen innovation with unbeatable Smart value. With a relentless focus on product innovation, user-centric design, and unwavering quality, we have amassed 2M+ happy customers and a 1000+ global partner base. Our diverse product portfolio caters to a wide range of users, including content creators, travelers, adventurers, and tech enthusiasts. We don't just design gadgets, we design experiences. Join our tribe today and let's unleash the explorer within, together

Job Title:

Customer Support Specialist

Location:
Bhopal

Job Summary:

We are looking for a motivated and results-driven Customer Support Specialist to join our team. The ideal candidate will be comfortable interacting with customers, generating leads, and managing sales pipelines using CRM tools. You will play a key role in driving business growth and maintaining strong customer relationships.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Use Zoho CRM or similar tools to manage leads, track customer interactions, and maintain accurate records.
  • Conduct research to identify potential leads, particularly within service center networks.
  • Prepare and maintain reports, trackers, and dashboards using Microsoft Excel and Google Sheets.
  • Communicate effectively with customers via phone, email, and other channels to drive sales.
  • Collaborate with the sales and marketing team to develop strategies for lead generation and conversion.

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