Customer Support Executive

16 hours ago


Bhopal, Madhya Pradesh, India FAST2SMS Full time ₹ 1,56,000 - ₹ 2,40,000 per year

Job Description:

Location: Bhopal, Madhya Pradesh

Salary: ₹13,000 – ₹20,000 per month

Experience: Minimum 2 years in customer or technical support, preferably in bulk SMS or telecom services

Job Summary:

Fast2SMS is seeking an experienced and dedicated Customer Support Executive to manage customer queries, resolve issues, and provide assistance related to our Bulk SMS platform. The ideal candidate will have a solid background in support roles, excellent communication skills, and a good understanding of bulk messaging platforms.

Responsibilities:

  • Provide prompt and professional support via phone, email, and chat
  • Resolve technical and non-technical issues related to SMS delivery, sender ID, DLT registration, and API integration
  • Guide customers through platform usage and troubleshoot problems
  • Coordinate with the technical team for issue resolution and feedback
  • Maintain records of customer interactions and follow-up as needed
  • Ensure high customer satisfaction and retention

Requirements:

  • 2+ years of experience in customer support (Bulk SMS or telecom preferred)
  • Good knowledge of DLT registration, SMS APIs, sender ID process, etc.
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Fluency in Hindi and English

Job Type: Full-time

Pay: ₹13, ₹20,000.00 per month

Work Location: In person



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