Customer Support Executive
16 hours ago
Job Description:
Location: Bhopal, Madhya Pradesh
Salary: ₹13,000 – ₹20,000 per month
Experience: Minimum 2 years in customer or technical support, preferably in bulk SMS or telecom services
Job Summary:
Fast2SMS is seeking an experienced and dedicated Customer Support Executive to manage customer queries, resolve issues, and provide assistance related to our Bulk SMS platform. The ideal candidate will have a solid background in support roles, excellent communication skills, and a good understanding of bulk messaging platforms.
Responsibilities:
- Provide prompt and professional support via phone, email, and chat
- Resolve technical and non-technical issues related to SMS delivery, sender ID, DLT registration, and API integration
- Guide customers through platform usage and troubleshoot problems
- Coordinate with the technical team for issue resolution and feedback
- Maintain records of customer interactions and follow-up as needed
- Ensure high customer satisfaction and retention
Requirements:
- 2+ years of experience in customer support (Bulk SMS or telecom preferred)
- Good knowledge of DLT registration, SMS APIs, sender ID process, etc.
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Fluency in Hindi and English
Job Type: Full-time
Pay: ₹13, ₹20,000.00 per month
Work Location: In person
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