Customer Support Executive

15 hours ago

Bhopal, Madhya Pradesh, India 2b1634a1-49be-4d2d-ae79-dc54cb2d8dd7 Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Customer Support Executive – Fast2SMS

Location: Bhopal

Shift: Day & Night Shift | Rotational (24×7)

Work Schedule: 8 hours shift

About the Role

Fast2SMS is seeking a dedicated Customer Support Executive to manage customer queries, resolve issues, and provide assistance related to our Bulk SMS platform. This role involves working 8-hours shift in a rotational day and night schedule. The ideal candidate should have strong communication skills and a willingness to learn; prior experience in customer support or bulk messaging platforms is a plus but not mandatory.

Key Responsibilities:

  • Handle customer queries through calls, email, and chat.
  • Guide users with account setup, SMS services, delivery concerns, and feature usage.
  • Troubleshoot customer issues and provide timely resolutions.
  • Maintain accurate records of customer interactions.
  • Ensure follow-ups and high levels of customer satisfaction.
  • Collaborate with internal teams to resolve customer issues efficiently.

Requirements:

  • Good verbal and written communication skills (English & Hindi).
  • Basic computer skills and familiarity with CRM tools.
  • Strong problem-solving mindset and customer-centric attitude.
  • Willingness to work rotational day and night shifts (24×7, 8-hours shift).

Salary & Benefits:

  • Salary range: ₹12,000 – ₹18,000 per month (Based on experience and skills).
  • Training and onboarding support.
  • Friendly and supportive work environment.

How to Apply:-

Interested candidates can apply on Indeed,

or

Send your CV with the subject line "Application for Customer Support Executive" to:

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

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