CEC Officer

3 days ago

Noida, Uttar Pradesh, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Role :

  • To Attend the inbound calls of customers in 811 and process the queries & requests to customer's satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer's call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Description :

  • Graduate
  • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
  • Excellent communication skills Verbal & Written
  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9hours 36 minutes of shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

  • Cec Officer

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time

    Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product ...

  • CEC-Regional Customer Engagement Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full time

    Job DescriptionJob Role:. Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team. Ensure superior...

  • Insurance Lead Verification Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 85,00,000

    Job OverviewAs a Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound, you will play a crucial role in verifying insurance leads generated by CEC officers. This is an excellent opportunity to develop your skills in quality communication and customer servicing while working within laid down productivity and service...

  • CEC Officer

    3 days ago

    Noida, Uttar Pradesh, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DepartmentRetail Liabilities | Digital BankingNumber of PositionsMultiplePosition GradeM1Assisting in resolving customer queries.Contacting potential or existing customers to inform them about a product or service using scriptsAnswering questions about products or the companyAsking questions to understand customer requirements and close salesProviding...

  • Sky Service Cards

    4 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full time

    Job DescriptionCEC Officer - Inbound - Credit CardsDepartment Customer Experience CenterLocation ThaneReporting Relationship CEC - Team Leader - Inbound - Credit CardsPosition Grade Assistant ManagerJob Role- Handling customer queries / complaints primarily on emails, letters and calls for Credit Cards- Adhere to agent-level Service Level Agreement (SLAs)...

  • RCM Advisor

    3 days ago

    Noida, Uttar Pradesh, India CEC - Clinical Excel Computech Full time US$ 40,000 - US$ 80,000 per year

    Join Our Team at Clinical Excel ComputechPosition: RCM Advisor (Insurance Verification Specialist)Location: Sector 62, NoidaShift Timings: Night Shifts (Fixed off on Saturday & Sunday)About UsClinical Excel Computech (CEComputech) is a global leader in business process outsourcing (BPO) specializing in healthcare back-office services, recruitment support,...

  • Cec Officer-inbound-digital Banking Kotak 811-contact Centre Inbound

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time

    811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking...

  • CEC Team Manager-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

    1 week ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Job Role Responsible for managing a team of officers & 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks Plan and Manage Service Level including forecasting, rostering, etc ...

  • 22/08/2025) 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

    4 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full time

    Job Description811 Digital - Inbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1Job Description- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or the company-...

  • CEC - Fraud Investigation Officer-Customer Experience Center-Contact Centre Inbound

    4 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full time

    Job DescriptionPosting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates Job Role. To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer. To thoroughly understand product...