[Apply in 3 Minutes] Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound
3 weeks ago
Job Category KMBL Degree Level Bachelor s Degree Authorizer Insurance - Inbound Department CEC Centre Location Bangalore Noida Reporting Relationship Team Manager CEC Position Grade Assistant Manager Deputy manager Job Role Verification of insurance leads generated by CEC officers Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Cross selling of various bank products Attaining Targets on sales conversions and cross selling Ensure customer delight and consistent service experience including timely resolution of customer queries issues Graduate Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers Proven track record of C360 conversations and conversions in previous role Proven record of discipline and call quality scores
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Team Manager - Inbound Department Customer Experience Center Location Noida Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief Manager Job Role Responsible for managing a team of 70-100 officers 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per yearSky Service FIU-RM-Customer Experience Center-Contact Centre Inbound Job Role Ø To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer Ø To thoroughly understand product and process to handle complex queries for the customer Ø To identify and convert the opportunities...
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Contact Centre Inbound
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per yearSky Service Distribution - SME-Sky Channel-Contact Centre InboundSKY Service – Distribution – SMEGrade: M1/M2 Job RoleTo Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's...
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Cec Officer
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Full timeDepartment- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager **Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling...
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[Urgent] Sky Service Potential
5 days ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description The CEC Officer - Inbound - Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree 811 Digital - Inbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products...
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Cec Officer
1 week ago
Noida, India Kotak Mahindra Full timeJob Role: - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and...
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Privy - Cec Officer - Inbound- Kotak
6 days ago
Noida, India BSN employment Full timeEmployment Type: **Permanent** Job Type: **Full time** Key skills: **Phone Banker, Banking, Voice process, Bpo, Good communication skills, Excellent communication skills, Phone Banker, Retail Liabilities, Banking Domain** No of Vacancies: **10** Industry: **Banking, Insurance, Finance** Job Role: Salary: **0-3 Lakhs** Location: **Noida** Job Role: -...
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Sky Service Cards
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As an RM in our Sky Channel-Contact Centre Inbound department you will be the voice of Kotak Mahindra Bank Ltd offering exceptional customer service and support Your primary focus will be on handling inbound calls from credit cardholders addressing their queries and ensuring a positive customer experience This...
