Cec Team Manager-inbound-digital Banking Kotak 811-contact Centre Inbound
4 weeks ago
Job Category KMBL Degree Level Bachelor s Degree CEC Team Manager - Inbound Department Customer Experience Center Location Noida Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief Manager Job Role Responsible for managing a team of 70-100 officers 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality Call productivity Sales and Shrinkage as per the defined benchmarks Plan and Manage Service Level including forecasting rostering etc Manage and Deliver on business metrics - SLA Sales AHT Quality Staffing etc Liaise with other teams to understand business impact factors bring efficiency in the processes and resolve issue-based situations Manage Floor to monitor discipline on floor resolve officer s queries to assist customers raise issues to respective dept for resolution update officers on process product updates workstation availability shrinkage etc Manage escalated customer calls complaints with end-to-end resolution Graduate or MBA Minimum 8 to 10 years of relevant experience in servicing of financial products and at least one year in managing supervisors in turn handling officers Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Leadership skills including team motivation make team adaptable to changes deliver overall SOPs etc Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree 811 Digital - Inbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob Description811 Digital - Inbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1Job Description- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or the company-...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionPosting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates Job Role. To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer. To thoroughly understand product...
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Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 2,15,000Job Role Overview:We are seeking Customer Care Executives to join our team for our Banking Inbound Process.Candidates will handle customer queries and deliver a high-quality support experience over the phone. This role is ideal for individuals who are passionate about customer service and want to grow in a professional, fast-paced environment.Key...
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Inbound Customer Engagement Specialist
2 days ago
Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000Job OverviewThe Telecaller Inbound role represents the initial point of contact for customers, addressing grievances and queries in a timely manner. This individual is responsible for creating tickets, working on them, and closing them within predetermined timelines. If issues persist, they escalate them to the next level.Key Responsibilities:Manage customer...
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Sky Service Cards
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Officer - Inbound - Credit CardsDepartment Customer Experience CenterLocation ThaneReporting Relationship CEC - Team Leader - Inbound - Credit CardsPosition Grade Assistant ManagerJob Role- Handling customer queries / complaints primarily on emails, letters and calls for Credit Cards- Adhere to agent-level Service Level Agreement (SLAs)...
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Sky Service Potential
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionSky channel - Service - Potential - RMDepartment Customer Experience CenterLocation ThaneReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of customers for Privy league customers (High Net Worth clients) and process the queries & requests to customer's...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionDescription for Internal Candidates - Responsible for overall desk activity which includes inbound/outbound calls, deals, position and adherence of internal process of dealing.- Support various channel partners in Consumer Banking related to Forex market Corporates, Individual Resident / Non Resident Clients.- Structuring risk management...
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Telesales Executive – Kotak Mahindra Bank
2 days ago
Noida, Uttar Pradesh, India mirza consultency Full timeJob Description:Kotak Mahindra Bank अपनी सेल्स टीम में Telesales Executive की तलाश कर रहा है। इस भूमिका में, आप ग्राहकों से कॉल के माध्यम से संपर्क करेंगे, बैंकिंग...
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Noida, Uttar Pradesh, India mirza consultency Full timeJob Description: Kotak Mahindra
