Outbound Team Coach

2 days ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC

JD – 811 CEC Trainer

  • Exceptional interpersonal and communication skills
  • Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
  • Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
  • Drive sales targets and implementation of sales strategies devised for process.
  • Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
  • Monitor calls on functional and behavioral parameters.
  • Has handled Nesting & OJT batches
  • Excellent coaching and mentoring techniques
  • Can identify Training needs based on call evaluation/ gap in product and process understanding
  • Achieving their KRA month after month.
  • 2nd and 4th Saturday will be weekly off

Candidate Profile

  • Minimum education – Graduate or Post Graduate
  • Training preferably in a bank's Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
  • Must have excellent presentation and communication skills.
  • Having a team handling experience would be desirable
  • Experience in Retail Banking preferable
Experience LevelMid Level

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