Team Leader

2 days ago

Noida, Uttar Pradesh, India Care Health Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities :-

1-Team Supervision:-

  • Lead, mentor, and manage a team of telecaller's handling outbound calls for renewals.
  • Conduct regular performance reviews and coaching sessions to enhance productivity and sales quality.
  • Responsible for convincing the customers to renew the policy, port the policy and closing the lead.
  • Ensure the team meets or exceeds individual and group targets ( daily ,weekly ,monthly).
  • Handling the entire Renewals team of 10 people maximum.

2-Sales & Process Management :-

  • Monitor call quality and customer interactions to ensure high standards of Service providing and maintaining compliance.
  • Guide team members in effective pitching terms to existing customers having the policy of renewals.
  • Track leads conversions, and overall funnel health through internal systems.

3-Training & Development :-

  • Keep the team updated with product knowledge and policy changes.

Desired Profile & Experience :-

  • Education: Graduate in any stream.
  • Fluent in English & Good pitching, convencing skills for Port out or renewal of policy

Experience :-

  • Minimum 1-2 years of experience in team handling role preferably in insurance renewals, telesales, BPO, or channel sales or General Insurance/ Term / Life Insurance.
  • Previous experience in health insurance domain is highly preferred.

Skills Required :-

  • Strong leadership, Team management, and coaching skills.
  • Excellent communication, interpersonal, and customer persuasion skills.
  • Result oriented with the ability to manage pressure and targets.
  • Familiarity with MS excel, and sales reporting.

Interested candidates can share their resumes

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