Team Leader
24 hours ago
Immediate Hiring – Team Leader (Contact Centre / BPO)
Location:
Express Corporate Park, Film City, Sector 16A, Noida
Salary Range:
₹22,000 – ₹25,000 per month
About the Role:
We are looking for an experienced and dynamic
Team Leader
to join our Contact Centre operations. The ideal candidate will be responsible for leading, motivating, and managing a team of customer service executives to ensure performance targets and service standards are consistently met.
Key Responsibilities:
- Lead and supervise a team of Call Centre Executives (CCEs) to achieve daily, weekly, and monthly performance goals.
- Monitor team performance, provide feedback, and implement improvement strategies.
- Manage rosters, attendance, and workflow to ensure smooth operations.
- Conduct coaching sessions, performance reviews, and team meetings.
- Handle escalations efficiently and ensure timely resolution of customer issues.
- Collaborate with management to improve processes and enhance customer experience.
Required Qualifications and Skills:
- Graduate or equivalent qualification.
- Excellent communication skills in
English and Hindi (read/write/speak)
. - Minimum
4 years of experience
in BPO, Call Centre, or Tech Helpdesk operations. - Strong leadership, decision-making, and interpersonal skills.
- Ability to motivate and guide team members to deliver consistent results.
How to Apply:
Interested candidates can contact us at
or
for further details.
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