Team Leader
7 hours ago
We are looking for a skilled Team Leader to join our Operations team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have a strong background in leading teams and driving business growth.
Roles and Responsibility
- Lead and manage a team of professionals to achieve operational excellence and drive business results.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to identify and prioritize project requirements.
- Analyze data and metrics to inform business decisions and optimize operations.
- Coach and mentor team members to enhance their skills and performance.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience as a Team Leader or similar role in a fast-paced environment.
- Strong understanding of CRM/IT enabled services/BPO operations and processes.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data and make informed decisions to drive business results.
- Strong problem-solving and conflict resolution skills.
- Experience with team management tools and technologies.
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