Team Lead
2 days ago
JOB PROFILE
Position- Team Leader
Location- Noida Sector 64
Tele sales Team Leader/Sr. Team Leader
Key Roles & Responsibilities
Primary Role Description
To manage a team of tele sales advisors
To ensure targets are met on a monthly basis through inbound and outbound sales
To be responsible for the management of direct reports, one to one review and
performance reviews.
Driving per advisor productivity and sales quality across outlined parameters
Key Roles & Responsibilities:
Be in charge of running and managing the team daily
Understand all organizations products, services, procedures and guidelines and communicate same to all team members.
Monitor calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new team
members
Submit regular reports to management and seek new ideas and strategies to improve team
performance
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Coaching, inspiring and motivating a sales team.
A good understanding of the market dynamics in the respective sector.
Coordinate with different departments to ensure Issuance of Policies
Ensure self-target are also met (*Applicable for ARM)
Key Requirements Education & Certificates
Min 3-6 years
Experience as a Team Leader on papers with experience in Insurance domain
Drive productivity per advisor
Attrition for the team
Improving leads conversion
Employee motivation & engagement
Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
Driving sales quality through controlling policy cancellations/ endorsements
Key Requirements - Experience & Skills
High analytical proficiency
Outbound Telesales Team handling experience
Pro-active approach in issue resolution
Good communication and Presentation skills
Large BPO/ Telesales set up experience will be preferred
Leading Change & Strategic Thinking
Interested candidate can share their resume at or HR Ishika Bedi) with subject "CV for Team Leader- Telesales"
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