Team Lead

3 days ago

Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 6,00,000 - ₹ 12,00,000 per year

JOB PROFILE

Position- Team Leader

Location- Noida Sector 64

Tele sales Team Leader/Sr. Team Leader

Key Roles & Responsibilities

Primary Role Description

To manage a team of tele sales advisors

To ensure targets are met on a monthly basis through inbound and outbound sales

To be responsible for the management of direct reports, one to one review and

performance reviews.

Driving per advisor productivity and sales quality across outlined parameters

Key Roles & Responsibilities:

Be in charge of running and managing the team daily  

Understand all organizations products, services, procedures and guidelines and communicate same to all team members.

Monitor calls to ensure that due procedures and quality standards are strictly adhered to  

Facilitate and organize training session for all agents and participate in recruitment of new team

members 

Submit regular reports to management and seek new ideas and strategies to improve team

performance

Keep up with trends and happenings in the industry and ensuring adherence to industry standards

Coaching, inspiring and motivating a sales team.  

A good understanding of the market dynamics in the respective sector.  

Coordinate with different departments to ensure Issuance of Policies

Ensure self-target are also met (*Applicable for ARM)

Key Requirements Education & Certificates

Min 3-6 years

Experience as a Team Leader on papers with experience in Insurance domain

Drive productivity per advisor

Attrition for the team

Improving leads conversion

Employee motivation & engagement

Control the Loss ratio for the team by ensuring product mix in line to Organization objectives

Driving sales quality through controlling policy cancellations/ endorsements

Key Requirements - Experience & Skills

High analytical proficiency

Outbound Telesales Team handling experience

Pro-active approach in issue resolution

Good communication and Presentation skills

Large BPO/ Telesales set up experience will be preferred

Leading Change & Strategic Thinking

Interested candidate can share their resume at or HR Ishika Bedi) with subject "CV for Team Leader- Telesales"

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