Sales Team Lead
11 hours ago
Job Summary:
We are looking for a dynamic and result-oriented Sales Team Leader to manage and guide a team of sales executives in a fast-paced BPO environment. The role involves driving sales performance, ensuring target achievement, motivating the team, and maintaining high standards of customer experience.
Key Responsibilities:
Lead, mentor, and motivate a team of sales executives to achieve daily, weekly, and monthly sales targets.
Monitor individual and team performance, providing regular feedback and coaching.
Develop sales strategies to maximize productivity and conversion rates.
Manage team attendance, discipline, and adherence to process guidelines.
Handle escalated customer queries and resolve issues effectively.
Conduct regular team meetings, training sessions, and performance reviews.
Prepare and share daily/weekly/monthly sales reports with management.
Ensure compliance with company policies, quality standards, and sales ethics.
Collaborate with trainers and quality analysts to improve team performance.
Key Skills & Competencies:
Strong leadership and team management skills.
Excellent communication, persuasion, and negotiation abilities.
Target-driven and result-oriented mindset.
Ability to motivate and inspire team members.
Problem-solving and conflict management skills.
Good knowledge of BPO sales processes (inbound/outbound).
Proficiency in MS Office and CRM tools.
Qualifications & Experience:
Minimum 12 years of experience as a Sales Team Leader in a BPO / Call Center.
Prior experience in outbound/inbound sales processes is mandatory.
Graduate / Undergraduate with relevant experience.
Proven track record of achieving and exceeding sales targets.
Salary & Benefits:
Competitive fixed salary + performance-based incentives.
Growth opportunities within the organization.
Employee engagement activities and supportive work environment.
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