Sky Service Cards

5 hours ago

Noida Uttar Pradesh, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree As an RM in our Sky Channel-Contact Centre Inbound department you will be the voice of Kotak Mahindra Bank Ltd offering exceptional customer service and support Your primary focus will be on handling inbound calls from credit cardholders addressing their queries and ensuring a positive customer experience This role is crucial in maintaining and enhancing our reputation for excellent customer service Responsibilities Answer inbound calls promptly and professionally ensuring a positive first impression Listen attentively to customer queries and provide accurate friendly and efficient solutions Resolve customer issues related to credit cards including account inquiries billing concerns and card-related problems Offer product knowledge and educate customers on the benefits and features of our credit card services Maintain a high level of customer satisfaction by ensuring a smooth and seamless call experience Document and update customer information accurately in our systems ensuring data integrity Collaborate with cross-functional teams to escalate complex issues and provide timely resolutions Stay updated with the latest product offerings promotions and policies to provide accurate information to customers Ensure compliance with regulatory and bank policies during customer interactions Actively contribute to a positive and supportive team environment fostering a culture of collaboration Qualifications A high school diploma or equivalent is required a college degree in a relevant field is preferred Previous experience in a customer service role preferably in a contact center or banking environment Excellent communication skills both verbal and written with the ability to communicate complex information clearly Strong active listening skills and a customer-centric approach to problem-solving Proficiency in using computers and various software applications including CRM systems Ability to work in a fast-paced environment manage multiple tasks and prioritize effectively A positive and professional attitude with a focus on delivering exceptional customer service Willingness to learn and adapt to new processes and systems as needed Fluency in English is mandatory proficiency in additional languages is an asset A passion for providing exceptional customer experiences and a desire to continuously improve

  • Sky Service Cards

    2 days ago

    Noida, India Kotak Mahindra Bank Limited Full time

    Job Description As a Sky Service Cards Relationship Manager, you will play a crucial role in our Cards department. Your primary responsibility will be to handle inbound calls from customers, providing them with accurate and timely information about our credit card offerings. You will also be expected to upsell and cross-sell our products and services,...

  • Sky Service Cards

    2 days ago

    Noida, India Kotak Mahindra Bank Limited Full time

    Job Description As a Sky Service Cards Relationship Manager, you will be the first point of contact for our credit card customers, handling inbound calls and resolving their queries. Your role is crucial in maintaining strong customer relationships and ensuring a seamless experience. You will be part of a dynamic team, working collaboratively to deliver...

  • Sky Service Cards

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Full time

    **CEC Officer - Inbound - Credit Cards** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Credit Cards - Position Grade - Assistant Manager **Job Role** - Adhere to agent-level Service Level Agreement (SLAs) specific by the process - Ensure adherence to time schedules (Turn Around Time) -...

  • Sky-analyst-service Quality-sky Channel-service Quality

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree As a Sky-Analyst-Service Quality you will play a crucial role in maintaining and improving the bank s reputation for excellent customer service Your primary responsibility will be to evaluate and provide feedback on the performance of customer support agents ensuring they meet the bank s high standards This...

  • [Urgent] Sky Service Cards

    2 days ago

    Noida, India Kotak Mahindra Bank Limited Full time

    Job Description As an RM in our Sky Channel-Contact Centre Inbound department, you will be the voice of Kotak Mahindra Bank Ltd, offering exceptional customer service and support. Your primary focus will be on handling inbound calls from credit cardholders, addressing their queries, and ensuring a positive customer experience. This role is crucial in...

  • Sky Service Distribution

    3 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Full time

    **SKY Channel Service - Distribution - RM** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction - To...

  • Academic Counselor

    1 day ago

    Noida, Uttar Pradesh, India Sky Education Full time

    **Sky Education Group: - ** Sky Education Group is a leading Ed-tech company dedicated to empowering students with innovative learning solutions. Committed to providing personalized guidance and support, we strive to transform the educational landscape and help students achieve their academic and career goals. **Responsibilities**: - Provide...

  • [High Salary] Sky Service Potential

    5 hours ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree As a Sky Service Potential Relationship Manager you will be the first point of contact for our customers handling inbound calls and queries with professionalism and expertise Your role is vital in maintaining customer satisfaction and loyalty ensuring our customers receive the best possible service and support...

  • Sky Service Potential

    2 days ago

    Noida, India Kotak Mahindra Bank Limited Full time

    Job Description As a Sky Service Potential Relationship Manager, you will be the first point of contact for our customers, handling inbound calls and queries with professionalism and expertise. Your role is vital in maintaining customer satisfaction and loyalty, ensuring our customers receive the best possible service and support.

  • Admission Counsellor

    1 day ago

    Noida, Uttar Pradesh, India Sky Education Full time

    **Sr. Academic Counselor Job Description** **Location**: Noida Sector-63 **Job Type**:Full-time **About us**: Sky Education Group is a leading Ed-tech company dedicated to empowering students with innovative learning solutions. Committed to providing personalized guidance and support, we strive to transform the educational landscape and help students...