Sky Service Cards

2 days ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 8,00,000 per year
Description
As a Sky Service Cards Relationship Manager, you will be the first point of contact for our credit card customers, handling inbound calls and resolving their queries. Your role is crucial in maintaining strong customer relationships and ensuring a seamless experience. You will be part of a dynamic team, working collaboratively to deliver exceptional service and support.

Responsibilities
  • Answer inbound calls from credit card holders promptly and professionally.
  • Efficiently resolve customer queries, providing accurate and up-to-date information.
  • Offer tailored solutions and recommendations to enhance customer satisfaction.
  • Maintain a high level of customer service, ensuring a positive and friendly tone.
  • Document and update customer records accurately, ensuring data integrity.
  • Collaborate with other teams to escalate complex issues and provide timely resolutions.
  • Stay updated with product knowledge and bank policies to provide accurate information.
  • Actively listen to customer needs and provide personalized assistance.
  • Ensure compliance with bank regulations and maintain confidentiality.
Qualifications
  • A high school diploma or equivalent is required.
  • Previous experience in a customer service role, preferably in a banking or financial institution.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively in English.
  • Strong problem-solving skills and the ability to think critically.
  • Proficiency in using computer systems and MS Office applications.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • A customer-centric approach with a focus on delivering exceptional service.
  • Willingness to learn and adapt to new processes and systems.
  • Basic knowledge of credit card products and services is preferred.
  • A positive attitude and a passion for helping others.

  • Sky Service Cards

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DescriptionAs a Sky Service Cards Relationship Manager, you will play a crucial role in our Cards department. Your primary responsibility will be to handle inbound calls from customers, providing them with accurate and timely information about our credit card offerings. You will also be expected to upsell and cross-sell our products and services, ensuring a...

  • Sky Service Cards

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    DescriptionAs an RM in our Sky Channel-Contact Centre Inbound department, you will be the voice of Kotak Mahindra Bank Ltd, offering exceptional customer service and support. Your primary focus will be on handling inbound calls from credit cardholders, addressing their queries, and ensuring a positive customer experience. This role is crucial in maintaining...

  • Sky Service Potential

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    DescriptionAs a Sky Service Potential Relationship Manager, you will be the first point of contact for our customers, handling inbound calls and queries with professionalism and expertise. Your role is vital in maintaining customer satisfaction and loyalty, ensuring our customers receive the best possible service and support.Responsibilities Answer and...

  • Sky Branch

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    DescriptionAs a Sky Branch - RM-Sky Channel-Branch Omni, you will be the ambassador of Kotak Mahindra Bank, representing the bank's products and services to customers. This role offers an exciting opportunity to utilize your sales expertise and customer relationship management skills in a dynamic banking environment. You will be responsible for developing...

  • Sky Service Potential

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionThe CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying...

  • Sky-Analyst-Service Quality-Sky Channel-Service Quality

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionAs a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and improving the bank's reputation for excellent customer service. Your primary responsibility will be to evaluate and provide feedback on the performance of customer support agents, ensuring they meet the bank's high standards. This role is perfect for someone with a...

  • Sky Branch

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DescriptionJob Role:• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.• This skill will also do sales with assigned customer based mapped to them.• Measure of outcomes...

  • Sky Service Distribution

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    DescriptionAttend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure...

  • Sales Assistant

    5 days ago

    Noida, Uttar Pradesh, India SKY Logitrans Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Title: Sales ExecutiveLocation: Noida Sector 62Company: SKY Logitrans Pvt Ltd.Experience: 1–2 years of experience preferred; freshers are welcomeEmployment Type: PermanentJob DescriptionWe are seeking a dynamic and motivated Sales Executive to join our team. The ideal candidate should have strong communication skills, a professional attitude, and the...

  • Sales Manager

    1 week ago

    Noida, Uttar Pradesh, India Aum Sky Advisors LLP Full time ₹ 48,00,000 - ₹ 60,00,000 per year

    Sales Manager – Real EstateLocation: A-209, ATS Bouquet, Sector 132, NoidaCompany: Aum Sky AdvisorsJob Description:We are looking for an experienced and motivated Sales Manager to lead our real estate sales team. The ideal candidate will have a strong background in property sales, excellent communication skills, and the ability to drive revenue growth...