Sky-Analyst-Service Quality-Sky Channel-Service Quality

2 days ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description
As a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and improving the bank's reputation for excellent customer service. Your primary responsibility will be to evaluate and provide feedback on the performance of customer support agents, ensuring they meet the bank's high standards. This role is perfect for someone with a keen eye for detail, excellent communication skills, and a passion for delivering exceptional customer experiences.

Responsibilities
  • Conduct thorough assessments of customer support agent interactions, including phone calls, chats, and emails.
  • Provide constructive feedback and coaching to agents, helping them improve their service quality and customer engagement.
  • Identify areas of improvement and implement strategies to enhance the overall customer experience.
  • Collaborate with the customer experience centre team to develop and maintain service quality standards and best practices.
  • Analyze customer feedback and trends to identify potential issues and areas for process optimization.
  • Ensure compliance with regulatory and industry standards, maintaining the bank's reputation for ethical and professional practices.
  • Stay updated on industry trends and best practices in customer service, continuously seeking opportunities for improvement.
  • Work closely with the management team to report on service quality metrics and provide recommendations for strategic initiatives.
  • Participate in training and development programs to enhance your own skills and knowledge in customer service excellence.
Qualifications
  • A bachelor's degree in business, customer service, or a related field is preferred.
  • Minimum 2 years of experience in a customer service or quality assurance role, preferably in a banking or financial services environment.
  • Excellent communication skills, both verbal and written, with the ability to provide clear and constructive feedback.
  • Strong analytical skills and a data-driven approach to problem-solving.
  • Proficiency in using customer service software and tools for assessment and feedback.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent interpersonal skills and a customer-centric mindset.
  • Willingness to continuously learn and adapt to new technologies and industry trends.
  • Strong attention to detail and a commitment to maintaining high standards of service quality.
  • Proficiency in Microsoft Office suite, particularly Excel and PowerPoint.

  • Sky Keeper

    2 days ago

    Noida, Uttar Pradesh, India Crestara Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Sky Keeper based in Noida. The Sky Keeper will be responsible for maintaining and managing aerial observation equipment, monitoring sky and weather patterns, ensuring the safety and functionality of aerial systems, and reporting on environmental conditions. The role also involves coordinating with other...

  • Sky Branch

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    DescriptionAs a Sky Branch - RM-Sky Channel-Branch Omni, you will be the ambassador of Kotak Mahindra Bank, representing the bank's products and services to customers. This role offers an exciting opportunity to utilize your sales expertise and customer relationship management skills in a dynamic banking environment. You will be responsible for developing...

  • Sky Service Cards

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    DescriptionAs an RM in our Sky Channel-Contact Centre Inbound department, you will be the voice of Kotak Mahindra Bank Ltd, offering exceptional customer service and support. Your primary focus will be on handling inbound calls from credit cardholders, addressing their queries, and ensuring a positive customer experience. This role is crucial in maintaining...

  • Sky Service Cards

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    DescriptionAs a Sky Service Cards Relationship Manager, you will be the first point of contact for our credit card customers, handling inbound calls and resolving their queries. Your role is crucial in maintaining strong customer relationships and ensuring a seamless experience. You will be part of a dynamic team, working collaboratively to deliver...

  • Sky Service Potential

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    DescriptionAs a Sky Service Potential Relationship Manager, you will be the first point of contact for our customers, handling inbound calls and queries with professionalism and expertise. Your role is vital in maintaining customer satisfaction and loyalty, ensuring our customers receive the best possible service and support.Responsibilities Answer and...

  • Sky Service Cards

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DescriptionAs a Sky Service Cards Relationship Manager, you will play a crucial role in our Cards department. Your primary responsibility will be to handle inbound calls from customers, providing them with accurate and timely information about our credit card offerings. You will also be expected to upsell and cross-sell our products and services, ensuring a...

  • Sky Service Potential

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionThe CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying...

  • Sky Service Distribution

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    DescriptionAttend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure...

  • Sky Branch

    2 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DescriptionJob Role:• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.• This skill will also do sales with assigned customer based mapped to them.• Measure of outcomes...

  • Sales Assistant

    5 days ago

    Noida, Uttar Pradesh, India SKY Logitrans Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Title: Sales ExecutiveLocation: Noida Sector 62Company: SKY Logitrans Pvt Ltd.Experience: 1–2 years of experience preferred; freshers are welcomeEmployment Type: PermanentJob DescriptionWe are seeking a dynamic and motivated Sales Executive to join our team. The ideal candidate should have strong communication skills, a professional attitude, and the...