Customer Experience Center-Contact Centre Inbound

4 days ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Sky Service FIU-RM-Customer Experience Center-Contact Centre Inbound

Job Role

Ø To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer

Ø To thoroughly understand product and process to handle complex queries for the customer

Ø To identify and convert the opportunities for cross selling (banking product) on customer's call

Ø Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ø Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

Ø Complete the logs specified by the process (End-of-day target)

Ø Adherence to Information Security norms & quality process norms.

Ø To be aware of and comply with any updates about the process

Ø Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Role

Ø To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer

Ø To thoroughly understand product and process to handle complex queries for the customer

Ø To identify and convert the opportunities for cross selling (banking product) on customer's call

Ø Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ø Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

Ø Complete the logs specified by the process (End-of-day target)

Ø Adherence to Information Security norms & quality process norms.

Ø To be aware of and comply with any updates about the process

Ø Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Ø Graduate

Ø Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Ø Excellent communication skills – Verbal & Written

Ø Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Ø Flexible to get scattered 8 Week Offs in a month with 9hours shift

Ø Good listening skills and strong communication abilities.

Ø Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

  • Contact Centre Inbound

    7 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Sky Service Distribution - SME-Sky Channel-Contact Centre InboundSKY Service – Distribution – SMEGrade: M1/M2 Job RoleTo Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's...

  • Sr Executive- Contact Centre

    2 weeks ago

    Noida, Uttar Pradesh, India Niva Bupa Health Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB PROFILEPosition- Executive/Sr Executive Contact CentreLocation -NOCReports to -General Manager - Contact CenterDepartment -Operations & CSFunction- Contact CenterLevel M9/M8*Key Roles & ResponsibilitiesPrimary Role Description*We are seeking a highly motivated and experienced individual from a medical background to join ourteam as a Medical Claims Call...

  • Manager-Medical Servicing, Contact Centre

    1 week ago

    Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Greetings from Niva BupaDepartment- Customer ServiceDesignation- Manager-Medical ServicingLocation- Noida,59Role & responsibilitiesDevelop and implement long-term strategies to elevate contact centre performance in medical servicing.Leverage medical expertise to enhance customer interactions, ensuring the team is wellequipped with the latest healthcare...

  • Contact Center Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Services, LLC Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner. Emphasis is on creating and delivering a...

  • Contact Center Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner. Emphasis is on creating and delivering a...

  • Genesys Contact Center

    2 weeks ago

    Noida, Uttar Pradesh, India Devolyt Technologies Private Limited Full time ₹ 1,00,000 - ₹ 1,20,000 per year

    Job TitleGenesys Contact Center (Level – L3)Job LocationReports ToManagerDepartment/OMCNumber of PositionsEducation requirementsAny Graduate;Bachelor's degree in IT or related field is preferredYears of Experience8+ Years in Genesys Contact CenterT LevelT2Soft Skills requirementsExcellent communication and conversation skills (Verbal and Written)Good...

  • Team Lead Contact Center

    2 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service...

  • Center Manager

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Windshield Experts Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring for Assistant Centre Manager at AIS Windshield ExpertsLocations : Mahim-Mumbai, Greater Noida west-UPAbout the JobCompany DescriptionShield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS...

  • 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

    1 week ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionAssisting in resolving customer queries.Contacting potential or existing customers to inform them about a product or service using scriptsAnswering questions about products or the companyAsking questions to understand customer requirements and close salesProviding information to customers.Monitoring sales performance.Closing sales...

  • Center Operations

    2 weeks ago

    Noida, Uttar Pradesh, India CureAble Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Centre Operations & Admin ManagerType: On-site, Noida (6 days/week, 6–8 hrs/day)Salary: ₹12,000–15,000Responsibilities (from your notes, mapped)Admin Management: run centre daily; first point of contact for parents & therapists.Scheduling: therapist rosters (centre + home visits), reschedules, cancellations.Attendance & Payroll Input: track...