811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Job Description811 Digital - Inbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1Job Description- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or the company-...

811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking...

Job Description: Job Role Responsible for managing a team of officers & 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks Plan and Manage Service Level including forecasting, rostering, etc ...

Job DescriptionJob Description- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or the company- Asking questions to understand customer requirements and close sales- Providing information to customers.- Monitoring sales...

Job Role :To Attend the inbound calls of customers in 811 and process the queries & requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for quality communication and customer servicing within laid down productivity and service benchmarks.Ensure customer delight and...

Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product ...

Job OverviewAs a Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound, you will play a crucial role in verifying insurance leads generated by CEC officers. This is an excellent opportunity to develop your skills in quality communication and customer servicing while working within laid down productivity and service...

Job DescriptionPosting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates Job Role. To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer. To thoroughly understand product...

Job DescriptionJob Role:. Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team. Ensure superior...

DepartmentRetail Liabilities | Digital BankingNumber of PositionsMultiplePosition GradeM1Assisting in resolving customer queries.Contacting potential or existing customers to inform them about a product or service using scriptsAnswering questions about products or the companyAsking questions to understand customer requirements and close salesProviding...