811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC
2 days ago
Job Description
JD - 811 CEC Trainer
- Exceptional interpersonal and communication skills
- Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Has handled Nesting & OJT batches
- Excellent coaching and mentoring techniques
- Can identify Training needs based on call evaluation/ gap in product and process understanding
- Achieving their KRA month after month.
- 2^nd and 4^th Saturday will be weekly off
Candidate Profile
- Minimum education - Graduate or Post Graduate
- Training preferably in a bank's Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
- Must have excellent presentation and communication skills.
- Having a team handling experience would be desirable
- Experience in Retail Banking preferable
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