811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC

4 weeks ago


Noida India Kotak Mahindra Bank Limited Full time

Job Description

JD - 811 CEC Trainer

- Exceptional interpersonal and communication skills
- Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Has handled Nesting & OJT batches
- Excellent coaching and mentoring techniques
- Can identify Training needs based on call evaluation/ gap in product and process understanding
- Achieving their KRA month after month.
- 2^nd and 4^th Saturday will be weekly off

Candidate Profile

- Minimum education - Graduate or Post Graduate
- Training preferably in a bank's Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
- Must have excellent presentation and communication skills.
- Having a team handling experience would be desirable
- Experience in Retail Banking preferable


  • Outbound Team Coach

    1 week ago


    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC JD – 811 CEC TrainerExceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure...


  • Noida, India Kotak Mahindra Bank Limited Full time

    Job Description As an 811-CEC Officer, you will be the voice of Kotak's Digital Banking division, representing the brand and its products. Your primary responsibility is to handle inbound customer inquiries, provide accurate information, and promote our range of digital banking services and products. You will play a crucial role in enhancing customer...


  • Thane, India Kotak Mahindra Bank Limited Full time

    Job Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...


  • Gurugram, India Kotak Mahindra Bank Limited Full time

    Job Description Corporate Relationship Manager-811 Digital Sales-Digital Banking Kotak 811-Sales Delhi, India Job Description Corporate Relationship Manager-811 Digital Sales-Digital Banking Kotak 811-Sales Job Description: - 100% open market and field job-Target driven. - Acquisition of Saving/Currentaccount from open market via Canopy Activity,...


  • Noida, India Kotak Mahindra Bank Limited Full time

    Job Description As an 811-CEC Officer, you will play a vital role in maintaining the high standards of our Digital Banking services. Your primary focus will be on real-time quality assurance, ensuring that our customers receive timely and accurate support. You will work closely with the Contact Centre Inbound team to enhance the overall customer experience.


  • Hosur, India Kotak Mahindra Bank Limited Full time

    Job Description As a Relationship Officer-811, you will be the face of our digital banking services, engaging with customers and potential clients to promote and sell our Kotak 811 products. Your primary goal is to onboard new customers, provide excellent customer service, and ensure a seamless digital banking experience. You will be a vital link between our...


  • Mangalore, India Kotak Mahindra Bank Limited Full time

    Job Description As a Relationship Officer for Kotak 811 Digital Sales, you will be responsible for acquiring new customers through open market activities and driving sales of financial products. This is a high-energy, field-based role focused on building relationships, achieving sales targets, and expanding the bank's digital footprint.


  • Noida, India Kotak Mahindra Bank Limited Full time

    Job Description The Onboarding Team Leader will play a crucial role in Kotak Mahindra Bank's Digital Banking division, specifically within the Kotak 811 team. This role is responsible for overseeing the Video KYC process, a critical step in the customer onboarding journey. The leader will guide and motivate a team of officers, ensuring a seamless and secure...


  • Thane, India Kotak Mahindra Bank Limited Full time

    Job Description CEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department) Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager / Deputy Manager Job Role - To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the...

  • Onboarding Officer

    6 days ago


    Bangalore, -Blore-Gold Hill Square-Hosur Main Road-Bommamahalli-KTK, Bangalore, Bangalore, Karnataka, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYCThe Onboarding Officer - Video KYC-Digital Banking role involves facilitating the digital onboarding process for new customers using video KYC. Responsibilities include verifying customer identity, ensuring compliance with regulatory requirements, and providing a seamless onboarding experience....